NatWest

Last time I was here I waited for over half an hour and a member of staff was chatting happily to a customer even though the queue was out the door and people were leaving it. It was very poorly managed that day and in my experience its been the same sort of mismanagement of the queue each time I go here. I think if the customer had no insight into the needs of the other queue and some on lunch breaks then someone should be looking at this because this member of staff was totally oblivious to it. It is one thing to have good customer care skills but another to be so chatty that everyone else is wondering if there are any customer care skills to be had . I also think transactions in the middle isle should be less public and more private. I do not go here unless I have too now.

Convenient place to reach, staff are very helpful. However, the age of technology means NatWest makes human interaction minimal, so number of staff at counters is just down to one or two, and so there is always a queue as many folk who bank here are not technically minded to handle sometimes difficult cash transactions. Any NatWest branch that has adequate number of staff is somewhat of a luxury. Compare this spartan service to the Metro bank layout, it begs the question is it worth remaining a loyal customer?

It’s one of the worst natwest. They know they are busy in the mornings but will only open one desk for you to get help, despite there being a queue going out the main doors. Always lots of staff to help with self service but none for any actual service you need. Even when self service is empty they still don’t put another staff member on the tills. It’s the worst bank to go into branch with.

This NatWest Branch at Bexleyheath has to be one of the worst NatWest branches I've ever visited. The floor manager here a woman called Janet is very rude and tries to bully you into using a machine when you want to see a cashier. I wanted to make a payment to someone's account and she said I'd have to wait to see someone else who was dealing with another customer and would be at least a 45 minute wait. When questioning her I told her that I've never had to fill in any forms to make a payment at any other NatWest branches, to which she replied that other branches aren't following proper procedure.
All I can say is thank you to Parvina at the cashiers who saw that I was upset with my treatment and helped me to make the payment without any form filling.

Money machine is always broken so been back and forth ...asked to take my coins to counter told no ...customer care needs sorting big time

Fingers crossed you have to use a machine otherwise you are in for a wait.

Staff are tasked to push you to use a machine which means there are very few people at the counter, this means there is always a wait. They seem to have to get even very minor things double checked and signed off which adds to the wait as they are often busy.

Thankfully whist your waiting there is a customer satisfaction survey on the wall next to you so you can see which banks will serve you better, sort it out NatWest, this is why high street banking is dying!

The bank staff do their job well but banks only offer what they want to and not how I like to bank. The machines are ugly, clumsy and poor user terminology. If you are going to provide tech work it out before deploying.

Abbey *transferred from sidcup branch * the short dark haired cashier, was so informative and extremely helpful. In my 6 year's of banking with Natwest never had this level of service. Fantastic customer care skills. She needs a promotion and a raise. Unfortunately not much can be said abt the rest of the crew. Seems to be a culture of rudeness and luck of care.