NatWest

Terrible, inefficient, hopeless and everything else!!!!
We are a small firm of chartered accountants based in Stanmore and have been trying to contact your local manager for over a week now leaving messages but no success.
Ridiculous really for anybody trying to introduce new clients to you having to go through such an experience.

I dont understand why customer’s time is being wasted, there is such a long wait usually, while a member of staff, who potentially could be an extra cashier, is asking everyone waiting a few questions, which I am not happy to answer in front of everyone else! No privacy, which is required when being in the bank, plus I dont want to be served by the machines!!!! Soon human being will not have jobs if we all be served by machines

Rude staff, very long queues, broken machines, poor customer service, no parking. Awful experience and won't be returning. Avoid if you can!

Rude rude rude staff.No idea why they still keep employ's that everybody complain's about.They do not help anybody.Absolut waste of time. Please Natwest, read the customer rev's and do something about the unprofesional rude stall employed at edgware branch.Clear all the old stock and hire new staff which are willing and able to do the job.
All of bank staff in Edgware are rubbish.All of them

Staff are very rude and unhelpful.I went there with my sons because of their ID problems and they were absolutely useless and unprofessional from a lady at the front door to their manager.You could feel they just want to get rid of you .Their face are so unfriendly without any smile and even do not let you to finish your words.They kept saying which is not their business and even did not look at my papers.I am asking that what is the point to have this branch when they don’t want to help people.I thought they had this attitude towards me but my cousin had same experience.very disappointing.

Appalling service, staff are now even ruder than before, definitely changing bank

Terrible customer service, rude staff! I went there for all my banking stuff!paper run out from coin machine I went on counter that lady so rude and I want my paper statement print out by post for my visa renewal, she just print out useless one!disappoint experience ever!

Sheila is excellent at this branch. She manages customers and is so friendly/ helpful.