HSBC

It is a really small bank but i do most of my banking online so not fussed however, this 5 star rating is for the excellent customer service I received from the lovely lady in the financial advice area. I had issues with my online banking after switching to a new mobile so went into this branch for help and received the most professional yet friendly and helpful service. She was multitasking between myself and another customer seamlessly! I wish I could remember her name but if you read this thanks again you were great!

Shocking experience with telephone banking staff. Tried four times and each time the call was dropped, presumably on purpose otherwise surely they would have called me back having just taken my telephone numbers? The fourth agent would not give me the number of their head office but only the email for Customer Care. Not going to bother with that as they clearly don't care about their customers. Was calling for my dad who is deaf and for whom the ATM didn't pay out his £20. Shame on you John Flint CEO worth billions. You have £billions plus another £20 today at the expense of my poor old dad. Horrendous service! Also your office number found online doesn't work. No surprise there.

I've had to visit the branch a few times recently for various reasons and have been treated beautifully every time. Today I was welcomed by Andrea who was checking the amount of people coming in etc... following the revised rules after lockdown. When I had a question she was extremely helpful, knowledgeable, professional and nothing was too much trouble for her. A few rude people came in but she maintained her professional manner and was always polite. She is a credit to HSBC. Thank you.

Love this bank always nice friendly staff in here

The worse customer service experience ever. Poorly trained staff as different staff were provided conflicting advise. Bad tempered that in the end one had to apologise for her statement.

I have had this bank for three years. but in the last year, I found myself terribly bad. atm out, he didn't give me the money and I had to wait two months, before getting it back by calling every day. two weeks ago, I physically went to the bank to get my bank statement. the girl, very arrogantly, told me that she could not print because the machine did not work. they sent me home, the sheets with all the movements of my card. the bill does not come back, I needed it, I went back two days later, and it was closed for construction. without notifying customers. they send emails for many things, but the most important ones don't. if people are addressed with arrogance, they never return. i think i will change bank soon.

Zero stars if I could! Zero customer service! The worst bank branch I have ever been to. One member of staff, FLEUR, was extremely rude and unhelpful, stay away if you can! Waste of time. All she said to me was to use online banking! I told her I do not have access as I am moving houses , I just came to change my address! I asked her to just check at least if I have option of paperless active to prevent letters coming to old address.
Her answer was to use online banking!

Instead of helping she started investigating how I lost my bank papers and calculator and it came out later that she BLOCKED MY CARD!!!!!!!!! not even telling me about that!!!!!!!!!!!
No sorry, apologies for inconvenience, no thank you, not even good bye!!!

Today I filed an official complaint on Fleur, waiting now for result.

It took me less than a minute to change my address in Lloyds and Tsb banks the same day when I came in .....

Fantastic! We set up our accounts with them a few years and they were incredibly helpful, whenever I've had to go into the branch since they've been really friendly and always help whenever I have an issue! :)