Metro Bank

The staffs were good!! especially Taranum was good, she opened account and was so kind!
The bank is in Ilford near to the station and bus stops 🚌. They also offer safe boxes. The Bank is in ranking on trustpilot in UK 🇬🇧

Best customer service I’ve had from a bank EVER!! Arrived on a Sunday morning at 11am (time it opened) to be greeted by a member of staff who asked what the nature of the visit was and gave an estimated time scale to action what was required. We (my elderly Aunt and I) were seated while we waited. My Aunt needed to open a new account. Very quickly we were seen and the account opened. The gentleman who served us was excellent. He’d been at the bank two years and was extremely courteous, professional and walked us through each step with care and consideration. The bank is a beautiful set up, fully staffed and music playing in the background. I also noticed two dog bowls with water by the main entrance. Thank you Metro Bank, you are a credit to the Financial Services Industry!

Attended site to open Business bank account today. Nice and easy,friendly service. Within 2 hour I had 3 business accounts opened. Business and client Tarannum was very helpful and went above and beyond to help. Got my business debit card straight away and got registered for online banking as well. Every thing was super quick .Definitely recommend metro bank ilford.

I went in metro Bank Ilford branch on Thursday and there was a lady name Geraldine Benjamin She help me alot with all my inquiries.She is very kind and helpful lady she even help me with my online banking.She is one of the most kind staff member I ever met. She listened to me with care and love and very very helpful.Thank you Metro Bank for such a kind employee.Geraldine Benjamin Thank you for your help and kindness. very happy customer Always love Metro Bank....

Fabulous 👏 Geraldine was amazing and very helpful and polite ,very fast handle all my enquiries and with all costumers wish all was like her 5star ,well done made mine day !

Mrs Geraldine is very nice and friendly nature. I can't believe this kind of services provided in Bank. Happy and More happy with metro bank specially with Mrs Geraldine customer service.
Thank you

Attended site to open bank account today. Nice and easy and friendly service. Within an hour I had 2 accounts opened. Savings and basic. Couldn't have current due to bad credit rating and was advised by the staff member to go.on credit score and see what's causing bad score. Geraldine and Erlandas been very helpful and went above and beyond to help. We'll recommend metro bank ilford.

I put my card into their cash machine and it didn't work. It took in my card and never gave it back. I stood outside for a while and eventually an employee came and casually said that the machine hasn't been working all day. He also added that multiple cards had been taken in and not come back out. They didn't even bother to put up a notice onto the cash machine despite the same thing happening over and over again. They also saw me struggling and did not help at all, they completely ignored me and continued to laugh and mess around with their colleagues. They told me to just call my bank and cancel the card. This easily could've been prevented with an out of service notice. Very poor customer service and I'm disappointed. I was the one who stopped a further three people from using that machine. I shouldn't have to do their job for them.