Bank Of Baroda

I can't believe being in United kingdom, staffs don't know to speak in English and more over they don't know how to handle the customers. Staffs are impolite , speaks broken English, they are rude ..
I'm shocked and very disappointed..

Very unhelpful. Create unnecessary Hessle. Not customers centric.

People comparing this bank to the local banks, it's an international bank with different procedures. Customer service & English was just fine every time i went. They mainly speak Indian languages because majority of their customers are elderly Indian speaking. The ones kicking up a fuss here on the reviews i bet are British Indians, know where you come from. Yes their ways are some what ancient but it gets done in the end, i've had issues in the past but got it sorted.

Worst customer service and experience ever. It's taken them over a month and two bank visits to reactivate my account and my online service.
Something my other bank NatWest would have done in less than five minutes over the phone. Absolute joke of a Bank.

Good staff better service

Worst ever customer services. Didn’t mind the language but how rude the tone. Only accepts cash as admin fees. When asked why don’t you accept master or visa debit? “Look this is a completely different bank and no other bank transactions happen in this bank.” Ridiculous!!! Plus when she calls out to customers, she use finger gesture (because I went out to get cash and was waiting for my turn to pay the cash.) My first and definitely the last visit to this branch. Worth learning customer skills from Indian branches of the same bank.

Worst customer service, the staff doesn't understand English, and they have no manners. They speak broken English and are not willing to listen to their customers. We definitely will not be banking with them anymore.

Poor..first they make your account dormant and then charge £15 to reactivate..for a stamp. Jokers.