NatWest

The cashiers are generally very nice. Been banking with this branch for several years and have maintained contact with several having taken on certain products/accounts etc.
I'd recommend for in store service, even if the wait can be a little long sometimes.

Love the new look, great self service of machines etc and no queuing. Helpful friendly staff and no need for many cashiers due to all the machines and iPads available very 21st century banking.

Terrible experience at this branch. First person we opened the account with told us to come back to the branch once we received a confirmation letter in the mail in order to receive our debit card.

We received our letter, followed the instructions online to activate the account and that was it. No account creation process no password creation, nothing. We saw that we needed our debit card to sign in (which makes zero sense) so we went into the branch as soon as we had free time to grab our card as originally instructed.

Fast forward to today, and the lady at the counter had a smug smile as she thought we were fools for not understanding how things work (even though it was her colleague who misinformed us). She told us our debit card was sent out yesterday, and that it would take 4-5 more days to reach its destination. As we are in the process of moving that doesn’t work because we are switching our address by the estimated arrival date. No one told us the card was going to be mailed to us, we could have informed them of this issue if they communicated correctly.

She said we instead could send the card to the branch, but we’d have to cancel the debit card in transit via Royal Mail in order to order a new one. Seemed reasonable. We get home 30 minutes after this conversation and our debit card was in the mail slot. Now we are just screwed for another week.

I understand banking takes time in order for things to be secure, but my god you people need to communicate not only with each other but your customers better. She printed out two receipts with our account number (first time we even saw it) and wasn’t going to give it to us until my partner asked “Is one of those for me?” Not a single person ever told us the same thing.

I'm there almost every week or fortnight. My requests are the same, pay in money and get change. The cashiers are only ever nice to me. I've never had a problem with them. Obviously at lunch time it's busy so with there being only 2 cashier stands sometimes a 3rd cashier will come to help out.
I like this branch because they have a coin machine and there is parking nearby. Plus water dispenser is available

So pleased with this branch - it has been our pleasure to bank here for the past 5 years.

Kings Weston House

Worst branch ever, ridiculous opening/closing times compared to other banks. The staff is useless to solve any queries asking you to check online.
I can't wait for all banking services to be done online so branches like this one is closed, as they are a waste of resources and time for the customers.

Great help yesterday, was very stressed but everything was sorted smoothly for me by an employee who calmed me down and walked me through everything. Thank you!

The interior feels quite empty and lifeless, but it's probably because of the pandemic. Staff were not useful at all, and I ended solving the issue I had myself, while the staff was just looking mindlessly at my phone screen. Not sure what they're paid for.