Santander

Don't bother! The queues at lunchtime are horrendous - they never have sufficient staff on (and I've been visiting this branch for years so you think they'd learn by now. In fact they have fewer tellers than they had before!). They try and pass 'non-cash transactions' on to people in the office but you can be waiting in an open-ended queue for 20+mins for that 'service'. Why bother advertising for new business when you can't even deal with the current customers?

I was served by a really helpful member of staff who gave me some useful advice whilst providing me with a bank statement. She was both friendly and courteous and did not make me feel that my questions were foolish.

I had a very pleasant experience opening my bank account here. The staff are very friendly and helpful. As an international student, I was able to open an account with no hassle.

Glad I chose this bank and branch as I tried others banks and found this one to have the best customer service.

I was struggling with the banking app, the staff were efficient and helpful, especially a petite Welsh woman who was efficient and explained everything clearly.
I saw her look after other customers with the same patience and kindness.

They provide fantastic service in a very friendly and calm environment. But cash machines are very very slow to deposit or to take away money.

Wouldn't use any other bank I always get treated well

Today I went to deposit money with my girlfriend, but I left for ten minutes because of something . Afterwards, my girlfriend sat on the sofa and waited for me after depositing the money, and was then rudely asked if there was any business to go through. She answered no, so she was invited out by the staff. When I returned to the bank, my girlfriend was already angry and left. I feel incredible, we are all Santander customers, and even the waiting will be driven out. completely lose hope

Friendly, polite, unintrusive staff. Issue sorted quickly and efficiently. Will definitely visit again if needs be.