NatWest

Friendly, helpful staff who are sadly overworked and under pressure. Too few counter positions available leading to long & frustrating delays in queues. Branch suffering from removing frontline staff in favour of forcing customers to deal with ATMs or going online. Sometimes, you just want to do business with another person.

I have read previous reviews and felt that a new review was necessary. The counter staff are overworked because other banks have closed in Nantwich. They are always friendly and helpful. Many of the other comments are reflective of the company not the branch. Users should recognise the need to support the local branch or else it will close and banking in Nantwich will become faceless.
excellent service requires praise

I am completely amazed by the inconsistency of NatWest as a whole! This branch has ludicrous opening times, and the branch "manager" lacks any concept of customer service. The online system for applying for accounts is also a shambles.

Manchester Deansgate branch staff were at least able to give us the correct documentation (which the automated online system did not), and by the time we could get an appointment to see anyone to finally sort out our application and get our account open, the application had closed. It was only thanks to the efforts of the staff at the Crewe branch that we managed to get our account open - at the cost of having to go through another credit search.

No option to leave no stars! Queued for 30 minutes. Staff rude and unhelpful also watched a dog being fed through the window slobber on counter don’t care about hygiene. Gladly mum will be closing hey account and going to Halifax

Not been there for a while and as I go to work Monday to Friday I only get chance to go in on Saturdays. Just been to find they are now closed on Saturdays! Absolutely fantastic now I will have to take time off work to go to the bank. What's gone wrong with the world? Bring back Saturday opening and give the staff there jobs back. This is of no use to the working people that use banks

The most incompetent staff, rude, unprofessional and ridiculous customer service ever seen in 53 years. 50 minutes spent having a debate infront of other customers, no privacy. One cashier chit chatting to a customer about their holiday, flooring and carpets whilst a queue formed to the door. Dirty screens unhygenic and arrogant unprofessional Manager. Upset my 78 year old Mother causing us to travel to Congleton to do what this branch was incapable of doing. Will never visit this appauling branch and preparing to swap the account to another Bank!

Regular Tramps outside, dirty windows, dirty covid screens inside, rudest staff you could ever meet in a Bank. Disappointing living in Nantwich to bank here. Arranging changing Banks asap. Hopeless customer service.Dreadful

The worst branch I have visited. I regret banking with Natwest, but not for much longer. Just read other reviews, says it all, especially their Branch Manager.