Barclays Bank

I bought two endowment mortgages and a payment protection plan from Barclay's in Redditch in respect of a house purchase.
I was assured that there was a negligible risk of them failing to meet the target amount.
The PPI was unsuitable for freelances like me and eventually they had to refund all the contributions.
The endowment policies were about £17,000 short of the target amount.
Barclay's falsely claim that I knew that they were 'high risk' at the point of sale, despite their salesman telling me otherwise.
Recently, staff at the Redditch Branch said that I should be compensated, but Barclay's Complaints Department just wasted large amounts of my time and generated masses of correspondence but no compensation was ever paid for the shortfall. This complaint has been going on for years with no satisfaction; they just politely 'stonewall' all communications. The big banks think can get away with being mean and unfair with their customers.
I have complained to the Ombudsman and the Chairman of Barclay's group but they will not do anything about my loss despite all the bank's published policies about being ethical and 'treating customer fairly', which seem to be only "window dressing". I have now moved my account to an ethical bank.
Check with "Which?" magazine for good, fair, reliable, ethical financial services providers.

This morning I requested a solution to the problem of attempting to set up online banking on 3 occasions for a family member, a client of Barclays for many years and with a substantial amount of money held by them.
Initially the two staff members, a long haired lady and a red headed young gentleman ignored me although I was standing in front of them (the continued their private musings). During the conversation they came to the conclusion they could not provide me with a solution. Then a third member of staff suddenly appeared from my right hand side mistakenly assuming I was someone else. She quickly apologised and proceeded to giggle with her colleagues who remained in front of me. Then to my absolute shock they completely blanked me, looking everywhere except at me. I attempted to continue the conversation and they did not respond. I was gobsmacked and left the branch.
Let's be clear. Your staff are unprofessional, and clearly lack the manners or empathy that should be shown to a client. It is possible that the fault lies with Barclays management who quite clearly do not have the appropriate training in place for these members of staff. That being said, regardless of training, the original job interview and recruitment process should remove people who may not have the competence to represent a major high street bank.
The staff members will likely not be reprimanded nor do I expect the management to investigate their current levels of "customer service". For a business to apply the correct level of customer service requires a culture to be determined and established from the very top of the business, and for that to flow down. Either Barclays have forgotten about this, or they are not getting the message to the low level and poorly educated staff members we mere civilians must deal with on a daily basis.
The cost of today's experience to Barclays will be the closure of the account by my family member, a rather important six figure sum. Thank you Barclays.

I can only agree with other reviews in that the new Barclays experience is hopeless. Everything is machines and any time one needs the one cashier available there is a long queue. I joined Barclays because of the old layout which work well but all changed to this new system shortly after the branch opened. I have written to the manager with no response! If it aint broke don't fix it!!

If only I could leave a review of NO stars!!! Barclays Bank is a total and utter pile of ? I've been business banking with Barclays for many years and the service has become so incredibly terrible!!! There is no business manager on hand, the call center is based in the Philippines and are as much use as a chocolate teapot? If I run my business like Barclays I'd be bust!!! NO CUSTOMER SERVICE!!!

Customers seem to be an imposition to staff as the staff feel it more important to discuss their social and leisure time instead of getting on with the job in a professional
manner. They are rude and seem to have an assumption that customers with grey hair and getting on in years have to be yelled at. I dont appreciate being shouted at, im not deaf..yet!

Wanted to pay the money in, but the cashiers are closed on Saturdays and the machine was out of order. Waste of space.

I've always found the staff in this branch of Barclays to be very helpful. I would have given 5 stars if they hadn't decided to close on a Saturday. When are people who work Mon to Fri supposed to do their banking?!

You are always made to feel like you're a nuisance. Ladybwiyh shoulder length blonde hair, early 50s maybe, is always so rude and rushing you. God forbid she needs to explain anything to you, because you are made to feel so stupid, like you should know the answer!! Used to be a branch in Alcester which I much preferred and very friendly, but as they are closing everything I have to go into Redditch which I detest now just incase I need to speak to anyone. Pam in the change room is lovely though!!