Barclays Bank

Yesterday we had a brilliant support from Barclays Camberley branch

The branch used to be good until the machines replaced most of the people. Part of the attraction of offering a service is that it allows one to interact with actual people. Barclays should listen to its customers and realise that its employees are valued and gave excellent service. Now virtually everything is replaced by a machine - automation is not always a good thing. It is not a fear of technology that has prompted my negative review, but at least give people better options.

Could not have made the process for opening a new business bank account harder if they tried. Applied online. They followed up nearly two weeks later over phone and confirmed all the details I had already provided. Then said I needed to go into branch to complete the application. They booked an appointment for me the following week but I was called up two hours before to say Basingstoke branch could no longer open business bank accounts. Then couldn't book me into another branch for nearly two more weeks. Finally went to Camberley and they said I'd have to do the whole application again. An hour in, they said I couldn't have the free banking period. Clearly didn't want my business. Nearly a month wasted with no bank account. Applied to NatWest online and had an account within two working days with longer charge free period. Enough said.

I found the staff helpful when I went into see them.

Worst branch of barclays i came accross, wouldnt give me coins even after i was sent there by telephone banking and being told that branch has plenty of coins, as a result of a complaint i made i now use another branch after being refused coins, the woman behind the counter wasnt friendly, made me feel uncomfortable and was very abrupt with me. Its sad as this branch is where my account is held. Barclays is constantly closing branches without consulting its customers, which makes it hard for people like me, i now have started taking my buisness else where with another bank.
Also very long slow ques at this branch

Found the staff very helpful & friendly