Barclays Bank

Absolutely useless. We wanted to open a bank account for our son and were told he didn't need to be there. 3 weeks for an appointment!!! On arrival the person we had an appointment with wasn't there and they told us our son needs to be there anyway. Rebooked an appointment for 2 weeks time!! On arrival, the same person we were supposed to meet wasn't there. We were assisted by someone else, but the process to an hour. To open a bank account. Barclays are in the dark ages. And this branch is useless.

45 minutes in a queue to be served, did not even move as the cashier was...... Machines won't take coins do can't even use them, asked a member of male staff can I at least get my change order which is already ordered I was basically told tough luck just wait in the queue. I also have a business to run and to be in a bank for an hour and still not been served is....

Why pretend the bank is Open when there is no counter service.
Opening hours show the bank is open until 4pm, yet when I wander in at 2:30pm to do some banking! ‘ no counter service after 2pm’,
says the miserable staff member who is employed only to press the buttons on the cash machine for you.
Sanitise yourself Barclays, before somebody else does it for you!

I was within for one hour they are very slow I will close my account of Barclays they are very slow w t f 1 hour for make a payment

Last week Monday I was asked to go into to my nearest branch to complete a transaction, which is Barclays Guildford. On arrival there was a que, a lady greeted us and asked the purpose of my visit and then managed my expectations by confirming that it was likely that I could be seen in 45 minutes to an hour. The branch was busy and the staff were taking the enquiries in their stride. Within 30 minutes I was greeted by Rekha with a smile, apologised for the wait.

Rekha was fully engaged in my enquiry, was not distracted by the que of people behind me. Made me feel that my enquiry was important to her and the branch and was prepared to go out of her way to complete my transaction.

A big thank you to Rekha for the friendly manner in which she conducted herself.

We booked an appointment to find out about our mortgage affordability, they told us as we didn't find a property yet, we can't speak with a mortgage advisor. Asked us just to do it from the phone, we have explained that we have different circumstances on income and the help of a mortgage advisor would actually help. After the lady gave us the wrong email ( to highligh that she typed it in my phone) to leave our details, another lady called us and didn't even explain any information. I got only "any other questions, call customer service".
Absolutely unprofessional!!

Avoid Barclays at all cost. Had my main account there for 12 years and it is an absolute disgrace, so glad I left.
I happened to get a credit card with them last year though, unassuming the lack of improvement since my years with them. Oh boy, I should not have.

Barclays as an organisation is unable to resolve their errors. Leave all hope behind and prepare to spend long hours on the phone without a resolution to their own shortcomings.

If you bank with Barclays and they mess up (they will), you have a PROBLEM. The fully automated system has huge holes and no one there with any power over the flawed system.

The extra irony is when they advertise jobs at Barclays as you are trying to get through to somebody. *facepalm*

As a last resort customer service tells me to go into a branch. Drove all the way to Guildford pushing my meetings out of the way for this.
There’s now a receptionist you have to get through to see an actual bank employee, otherwise can only give you an appointment in the future, like a dentist. Why have a massive branch on Guildford High Street only for machines?? Why customer service tells clients to pop into a branch when clearly isn’t setup for this? They cannot and not willing to help whatsoever. Im only trying to resolve their own error.

Please do yourself a favour, don’t bank with Barclays.

The best customer service! Had a week of hell with a mortgage lender not accepting a yearly statement online so had to rush in on my first day off this morning to the bank begging for help and I was greeted by a lovely guy at the top of the stairs ready to assist! His colleague equally as kind and friendly, printed my statements there and then and changed my online settings to weekly. Can’t thank you both enough! In and out in 5 minutes completely painless! Very thankful!!