Barclays Bank

An absolute disgrace!

I was told by the call centre that there were no appointments but someone should be able to help in branch.

So I went in with my elderly grandmother to help her sort out a problem. We were confronted by an army of walking iPads who showed as much compassion and independent thought as the tablet they were holding. They all blankly said “no, you need an appointment”. Meanwhile the staff member who deals with appointments was sat on her own “waiting”.

They even failed to book an appointment for a future date, simply apologising for the “system failure”.

This is a classic example of technology being used incorrectly to “improve” service. You can’t replace competent and empathetic staff with witless morons and simply expect the technology to make up the deficit.

Don't know what's happened to this branch used to be so easy to get help an good service now it's just staff pointing you to machines an when they play up they make you feel like your the problem , never follow up issues raised with them , staff not that friendly or helpful, Will be changing my banking to another bank soon Barclays customer services are becoming very poor despite years of being with them means nothing.

Visited to ask regarding some advice, and was referred to as "the one who's dressed like a freak" I dress goth, and don't expect to be insulted in an environment where a professional standard is supposed to be upheld, further to insult me barclays offered me £80 as a gesture of goodwill when I made a complaint about the discriminatory comment, then today they decided to go back on the gesture, telling me they have upheld my complaint, by providing a unsatisfactory resolve. Dont bank with barclays they dont care about there customers.

Banked at this branch for over 40 years and can honestly say the level of service in house is the worst ever. Machines inside are rarely working properly, counter clerk (one only) might as well not be there as wont allow paying in over the counter, and lastly rang to order some change for my business to be told I could collect it in the afternoon, and got there to then be told there was a problem in getting the change and would not be available until following day. No one rang to tell me this so a wasted journey costing me time and effort. Come on Barclays get your act together or I am off elsewhere!

Really grateful for the hekp I received today. Nice to actually have a bank still open where you can take your queries to.

Dropping TSB for Barclays I think!

Had reasonable service in the past but went in to pay in cheques for a Barclays customer. The Web said the bank was open but having driven there found it closed. The machine to pay in cheque is inside. Waste of fuel.

Naomi Gillis was extremely accommodating and very nice. really appreciated the service and the wait time was about 2 minutes. absolutely amazing! thank you so much Naomi you are a credit to barclays.

Ridiculous low staff levels. Only ever one person attending the counter. Machines are useless and I refuse to use them. Staff are quick to point you in the machines direction at the same time doing them selves out of a job!