Lloyds Bank

Bank shuts at half 4, I arrive at quarter past 4 to bank money for work only to discover that apparently the customer service desks close earlier than the actual bank. I'm sorry but if a bank advertises that it's open until half 4 it should offer all services until half 4!

Best place to go if you have an American Card to get Cash Out!

Trying to deal with Power of attorney has been a nightmare...Lack of understanding..Lack of follow up...Lack of any kind of responsibility. Awful. Very sad and distressing.

Recently moved to area, we have been into branch on 3 separate occasions, non of the transactions have been completed successfully, very disappointed with the service !

Traffic light system did not take long,only 2 in front at desk soon sorted out what I wanted

I am leaving Lloyds at (Lichfileld branch) after 5 years as they are stuck in time, unwilling to change & provide a modern service…
The worst banking experience ever 2hrs on hold Then finally got in touch with a person who told me my next waiting time will be 3/5mins and a hour and 40mins later listening to a ring tone I've decided to remove all money from the bank and go somewhere else Appalling PLEASE dont waste your time with this bank/service

However, over the past 2 days I have spend more than 11 (!) hours trying to contact their debit card fraud department. I actually spend most of my early mornings and late evenings listening to “we are particularly busy at the moment and will answer your call shortly’. I have not yet have the privilege to speak the right person but on a few occasions the line dropped, twice I got disconnected and three times I was put through to the wrong department (despite selecting the right choices).

The service is diabolical.

Beyond keeping money safe a banks first priority has to for it to be accessible by their customers.
I could not pay off my credit card online, their system didn't work. I could not get help on the telephone, my call was cut off. Eventually I had to drive into town to make the payment only to be told that they could not process payment from my bank (Coop). Calls were made and eventually Lloyds worked out how to get my money and clear the card.
The entire experience is a depressing example of a huge and clueless entity bumbling all over their customers, now ex-customer in my case.

Went in today to open an account for my baby. Paige was amazing!! Took me straight to an appointment room and went through all the details and set up the account. She was so polite, informative and just generally lovely. The other ladies that I also spoke to were also very helpful and polite.