The General Roy

Having read (mostly) good things about this place and wanting to try somewhere new, we were really looking forward to eating here. When we walked in, I immediately felt it was a lot louder than expected and could do with a clean. There were a couple of groups of people in the pub being seriously loud as well - far louder than the music or general atmosphere!! For a Thursday evening, that was pretty unexpected.

The drinks were decent enough and the staff were perfectly friendly. They could definitely do with some more beers on tap - especially in this era of being spoilt for choice by craft beer! When ordering at the bar though and also at our tables, there were a lot of fruit flies around which is never pleasant. When we went to order our food, we were irritated to find that there was no fish (so no fish and chips which half of us were ordering) and they couldn’t use the hob (so couldn’t cook eggs for the full English breakfast). Having read a lot of reviews saying that people had had problems with certain food items not being available, I was really hoping they would have sorted this out. Sadly not, so we were really disappointed. I think my father in-law was given some extra bacon as an apology, but sadly that doesn’t much make up for not being able to eat what we were after.

Probably the most disappointing thing was when the food arrived. After reading one review about “great portions”, we were left wondering if we’d come to the wrong place. The portions were really small compared to other places like this. Granted they are cheap - and they really are cheap - but we would have much preferred to pay a couple of pounds more for a decent serving. I was pleased I’d ordered a side of cheesy chips, but even these were pretty lacking on the size!! The quality of the food really was good, so we had no complaints there, but we were just left feeling pretty hungry. As a result, we ordered a couple of big desserts. These were a pleasant surprise, as they were a really good size and again, they were really tasty.

Of course, the pub can’t do a great deal about the clientele so can’t be blamed for that, but that would unfortunately put me off going back any time soon. It’ll sound really snobby reading this, but we are not snobs in the slightest!! We just don’t tend to enjoy places where people make a point to shout as loud as they can at people standing right next to them, looking to fight with every other person who walks past. Again, not the pub’s fault, but a shame.

If they ordered more of a stock of the food that seems to be often unavailable and perhaps increased the portion sizes on certain dishes (even if that means increasing the prices slightly), we’d give it another chance some time. Sadly though, for our joint birthday celebrations, this probably was not the best place to choose!! Let’s hope for an improvement in future, and thanks to the staff for being more friendly than the other guests were!

This is a pub discreet in feltham. Good lcoation, lots of aprking and reasonable food and prices on drinks

A Sizzlers franchise so you know what you're getting with the menu. Just a tad more expensive than Wetherspoons but you get the benefit of a huge, dog-friendly garden with plenty of undercover seating and ample parking. TVs inside and out to watch your favourite sporting events and a nice ambience inside with the special features of open fireplace a stained glass cathedral style window ...the place has some character and charm and is good value. On the occasions I visited, the staff have always been helpful and friendly. Awesome on a sunny day for the outside layout alone. We'll worth a visit

The pub itself is in a nice area, good parking and nice outside space.

The pub inside was a little loud but football was on so understandable.

The service on the otherhand was abysmal. Upon ordering as a group of 4, we didnt realise the food would be served one plate at a time at 15+ minute intervals and thrown at the table at high speed by a member of staff who yawned his way around the resturant.

I dont believe its normal for one of the group to have finished eating before the last has even been served.

We asked to speak to a manager after when final plate of food finally arrived it was also wrong.

The manager sent other members of staff instead and clearly did not think we were worth their time.

We were not the only people complaining that night.

Local pub. Very welcoming staff. Prices are very good too. I would like more guest ales, but overall you get what you are paying for. If you expect 5 stars dinner, it is not a place for you. It is Feltham, not Richmond at the end of the day. But if you like good prices and nice staff, it is a place to visit.

Busy pub where you can watch sports and eat typical English food.
Price of beers are very good if you compare with central London.
It got a great terrace with a lot benches and a tv.
it is easy to park.
For watch big events better to book in advance.
In resumen....overall.....great local pub.

Your reviews said dog friendly but we were turned away when we arrived with our puppy, please sort this out as it's pretty embarrassing for customers with dogs.
Thank you for your reply. It would have been nice if the guy at the bar could have explained that to us, as you are very local to us and it would be lovely to have a dog friendly place to hang out in.

Parking was plentiful and staff were very helpful and friendly. Price of food was very reasonable and the food was good. Food service was a bit slow but worth the wait.