TW Thomas Bathrooms & Tiles

I can't begin to describe how TW Thomas transformed the whole process of redesigning, procuring and implementing our new bathrooms;

But I’ll try;

After some months of visits to showrooms and with a mounting collection of brochures, we met Jamie Whitton at TW Thomas in Swansea and our lives were changed. His facility with TW Thomas’ bathroom design software led us quickly to millimetre-accurate models of our bathroom spaces. As he had precise digital models of their wide range of fixtures, fittings and tiles, he quickly produced colour 3-D rendered models of our bathrooms, enabling us to spot optimum placement of fixtures and fittings and rapidly try alternatives.

His comprehensive knowledge of suppliers, construction quality, durability and delivery quickly resolved our questions and gave rise to unforeseen opportunities.

The detailed plans and 3-D views he provided were brought exactly to life by our bathroom fitters, as they had already ironed out any logistical problems.

That our new bathrooms precisely match the 3-D views he produced is testament to the software that TW Thomas uses and to the processes that maintain and update the huge portfolio of supplier fixtures and fittings and, of course particularly upon the skill and knowledge of the operator.

I certainly wouldn’t go anywhere else other than TW Thomas.

Martin Thompson

Wanted to upgrade our en suite, and struggling with range of options. TW Thomas have excellent ranges on display - better than looking at a catalogue - and Andrew was particularly helpful in advising on choice of fittings, flooring, tiles colours etc. Clearly knows his stuff! Stored product till we were ready, and delivered on date agreed. Excellent service.

We were looking to refurbish a main bathroom and an en-suite. We'd been looking around many other stores but as soon as we sat down with Andrew to plan and price it up up we felt very comfortable and confident. The quality and the prices are great. We had an issue with a product which was not TW Thomas's fault. Andrew was very helpfull to us to get it sorted which you wouldn't get that service from other stores especially the national one's. I would definitely recommend them to anyone. Top marks

Highly recommended along with the plumbing and heating company, Hot or What who fitted our new bathroom. T W Thomas supplied excellent an excellent quality new bathroom suite, fab assistance re the design, nothing was too much trouble.

Simply the best. Bathroom and cloakroom designed in detail with Marcia who took time to walk round the impressive showroom explaining the key features of each product. Plans were very detailed and considered my needs and budget. Products from tiles to fittings were high quality and ongoing after sales service outstanding. Could not be better.

We wanted to change (in part) our ensuite bathroom in our new build home - keeping some wall tiles, the toilet and the floor tiles - and changing the shower area, wash basin and heated towel rail. After looking in several places and not getting any help we were recommended to T W Thomas. Marcia could not have been more helpful - the service and advice was fantastic. We used their recommended installer - Tony Fisher. We had to wait a good while for him to do the job, but he always kept us updated on timescales and coordinated with Marcia for deliveries etc. Worth waiting for - he and Mark have done an excellent job and were very neat and tidy workers. Delighted with the finished job. Tony also showed me how I could fix a problem with shadow cracks between the floor tiles that had irritated me every day since they were laid 3 years ago (by a company that refused to fix the problem). Have followed Tony's advice and so pleased I did as problem solved!! Would 100% recommend.

All I can say is amazing service from start to finish from Andrew and the team. The excellent service, the attention to detail and the high quality products they can source from a range of suppliers is beyond exceptional. I would highly recommend TW Thomas to anyone. Andrew is such a lovely person and will go above and beyond to achieve your vision of your dream bathroom.

I would highly recommend Andrew and the team at TW Thomas to anyone local wanting to renovate their bathroom. Andrew was so patient with me and helped me in every way to achieve the desired outcome for our bathroom and cloakroom refit. His recommended installer Chris Ellis was also amazing and him and his team fitted our bathroom to a very high standard. Andrew has also been amazing regarding aftercare advice and resolving any minor issues or questions relating to the products. TW Thomas have an amazing choice of bathroom furniture and tiles and I would recommend them to everyone