Boots

Worst organised Boots store I have ever seen.

No self service checkout
Online prescription takes hour to collect
The staffs at the pharmacy desk do not care about the queue nor the customers’ wait time, just doing their own stuff

What a mess! Been waiting for 40mins+ just for a simple online order, totally nonsense!! Will definitely bring this up to the manager or smth.

One of the largest Boots I have been in. They had nearly everything we were looking for. The staff were helpful and friendly. Humans at the tills give a better shopping experience than computers that do not work properly.

I've been going to this boots for years and have never had any problems. Until a few a months ago. Firstly the staff on the pharmacy counter really need to work on their customer service. I go monthly to collect my prescription and since a few months ago I've had to wait around 15-20 mins to be served. I wouldn't mind but when there is 4 of them at a time stood behind the counter talking or trying to hide out of the way to avoid customers then it gets my back up a bit. Especially where I have a toddler with me who I'm trying to entertain whilst waiting. The staff don't even say to you "I'm just sorting an order I'll be with you soon" they just ignore you and when there's 4 in the queue waiting it's really poor service.
Since you've moved to the self service checkouts (which I have no problem with using, at times it's easier to do it myself then waiting for your staff to put things through the till) the staff member looking after the self checkouts are in a daze and not looking out to see if security tags and that need taking off. One of my item had a security tag on it and my till flashed it I waited patiently but the lady was just staring outside I had to call her over to take the tag off which she did and then went back to staring outside I had to call her over again because she needed to verify the age for the item.
It's a shame because I spend a lot of money here but it is pushing me away and not wanting to spend my money anymore

I went for travel advice and Fizz the pharmacist was soo helpful. The service was above and beyond, so patient and kind. She took time in assessing my condition and gave lots if advice. Very pleased. Thank you.

Customer service definitely needs improving. I was a last customer today just before 8pm. Staff ignored me decided to to serve someone else or talk to another staff. Not a nice feeling.

We went in to purchase some Xmas presents but the Above Bar branch wasn't very Christmassy at all with same old 3 for 2 products, shelves looked tatty and under stocked, staff looked quite bored and when we asked for help she hardly looked at us, I think we will pay a visit to the West Quay branch as this is a far nicer layout and looks a much nicer place to make me feel a valued customer.

Absolutely shocking. Queued up to get a prescription. Lady got the medicine (in her hand) and said we had to wait 30 minutes to get it (no explanation offered). I said I was not waiting with children and I would go somewhere else. Went to another pharmacy and they said they couldn't dispense as Boots had put on the system that they are ordering it 🤬. They don't answer the phone to update their system. Worst mistake going there!

Been into store today to collect a prescription and I was shocked at how cold the store is!! Not sure how Boots management expect their staff to work in such appalling conditions. The staff must be freezing especially near the main doors at the front of the store where the self service checkouts are.