Flexistay Aparthotel Sutton

It's a good place to stay if you want to be left alone to your own devices. There isn't even a reception here. So, you just self check in and out. The only reason you will want to talk to a staff is to pay for your stay. There's breakfast supplies and a stove. So you can cook for yourself. You could also do your laundry for free. If everything worked perfectly, you will have a fantastic stay. But for me, the power sockets somehow didn't work and nobody at the property was able to resolve it. They were still helpful though and provided me with a power bank to charge my phone. Overall, it's a nice place to stay - rather calm and had the suburban semi-rural feel to it.

My third annual stay. The rooms are clean and comfortable and prices very reasonable considering the facilities. One small criticism is that there is no way to control temperature in the room. It was a little too warm. Joe the Manager is an absolute diamond- I hope his employers appreciate him.

Perfect location, quiet suburbs, all normal flexistay amenities, break fast kitchen, laundry, car parking, friendly staffs, family like enviroment, so would recommend highly, and definitely come stay again, this was my 2nd flexistay hotel stay..1st was in Addiscomb in croydon..

Rooms were lovely and clean, kitchen well stocked. Staff very friendly. Unfortunately parking outside was full, local street spaces was available after 6.30pm - 8.00am. Would stay again.

Very spacious room clean and tidy, weii equipped kitchen and laundry area.

I have really enjoyed living in Flexistay, the rooms are so neat and clean. I guess the best room is room no. 4 as it has the sliding doors to the back side due to which you can have an amazing view of outside.
The best part is the kitchen as you can prepare anything. Overall this is the best option to stay in Sutton as the train station, super mart , high street everything is near.

I had to make an impromptu journey from West Yorkshire to London because my father was critically ill in hospital. I used booking.com to find this place, which was conveniently sited, reasonably priced and had good reviews. However, when I arrived I was admitted by a woman who had a very poor command of English. She had no interest in checking me in or even taking any of my details. She just kept saying, "Just me okay". I had absolutely no clue what was going on but she proceeded to take me upstairs to the bedrooms. She wore a very short skirt and seemed unperturbed that she was showing me her red knickers beneath. I could smell tobacco on the landing and had more misgivings. She then took me into the room where there were two single beds (mattresses) on the floor. One was neat enough but the other had clearly been slept in. There were personal possessions strewn about on the second bed and on the floor. She told me that I was to sleep in the tidy bed and she would sleep in the other!!! This was absolutely not what I had arranged with booking.com and when I queried the plans she got annoyed and threw me out so that I had nowhere to stay at all.
So far booking.com have been totally useless in rectifying this situation and I am still out of pocket since they charged in advance. They are also still listing it as a suitable place to stay. However, I would strongly recommend that no one stays here at all, no matter how tight your budget may be.

It was a great stay! We spent 6 days here. Rooms are very spacious, neat and clean, kitchen has good supply for all day breakfast. Big thanks to Joe who manages this service apartment!