Taurus Beds

Excellent experience from start to finish. Everything other reviewers have said are correct - brilliant and patient advise from the start to incredible speedy delivery to no fuss straight forward set up of bed. Well made and comfortable bed and mattress.

Extremely poor after sales service

I purchased a bed and mattress last year. The mattress was defective (something the shop themselves have agreed was the case) but the process of getting a new one was appalling poor.

I first went back to the shop in late March about the issue and it took repeated visits and phone calls (and not all staff are pleasant) to finally get it sorted in June. Thats 3 months being left with a defective product plus the added hassle of constantly getting in touch to get things moving.

I can understand why there are so many great reviews up here as one member of the staff there is very polite but once there is a problem with the item its very difficult to get it sorted. Knowing what i know now, I would not have purchased anything from this store.

------ response to Taurus Bed

Let's clarify why it took until May for me to order a replacement mattress.
When I visited your store about the original problem, you asked for photos, which I provided and you told me you would be touch. I heard nothing back, so I followed up again and this time you asked if you could visit my home and inspect the mattress which I accommodated. Again, I heard nothing back and I had to follow up with you via phone and I had to call into your shop on numerous occasions. This took the whole month of April for you decided to remedy the issue. This was your delay not mine.

In terms of delivery. I got a call in May that offered me a single option of a Tuesday morning to deliver the mattress which I could not do. I was not offered any other delivery dates. Again, two weeks later I called the store and got a very rude response from a member of staff that simply had no interest in the fact this issue was going on for 2.5 months. I was told delivery would be arranged and that I would receive a phone call. Again, nothing. I had to call again to arrange a delivery. This is all your delay and not mine.

Your reply below is very dishonest.

Excellent service both in the shop and for delivery of the new mattress and removal of the old mattress as well. Pricing was keen too. I wanted to use a local trader to help keep the high street alive, and this was a good choice.

I have had good very service from the Taurus staff and I love the bed and mattress. There was a glitch with the height of the drawers underneath which are being altered which was disappointing but they are altering them.

Can`t comment on quality of products only customer service.
Ordered two mattresses for over £900, however on the next day requested a cancelation of my order, because I was still unsure what type of mattresses to buy. Gouldy was very kind on the phone, he put my order on hold giving me time to decide and offered me different options, explaining that if I cancel I will incure fees as per their Terms & Conditions.
At the end I decided to cancel my order. My refund was very quick and I was charged £50 administration fees for my cancelation.
I will be more careful before placing orders in the future.

Excellent service, and another excellent mattress!
Comfortable and good quality - excellent quality at a reasonable price. I love the traditional striped cotton finish. Will definitely use Taurus Beds again.

Excellent Service from Gouldi and team. Two floating beds look great and they were delivered as promised and within a very tight timescale. I was kept informed throughout without having to chase them. Definitely recommend.

Was really happy with our beds. Great customer service from the team while we were waiting for the beds to be made. And an efficient delivery and build on site. Would definitely recommend them