Bensons for Beds Worcester

Extensive range, prices to fit your budget and a knowledgeable, helpful salesman.
We were pleased with the quality and the opportunity to test various mattresses before selecting our final choice. We were impressed with Benson's offer to take away our old mattress for disposal at a reasonable charge. Happy to recommend the service we received from Benson's.

Carl was extremely attentive & helpful to us. Asked us our price range & showed us options within that, as well as giving details on each matress and being very patient whilst we tried each one. Ended up walking out with a new mattress! Couldn't recommend more - 10/10 customer service.

Knowingly sold me a damaged, returned, repacked bedside cabinet. Post sale was terrible and the guys in the store were more interested in chatting to each other than giving me any help when I was there. As a compromise I suggested a partial refund as I am unable to get back to the store due to a back problem at he mo' but have heard nothing back from them. Not surprisingly I wont be using them again.

Bensons for beds have delivered me 2 broken and damaged beds in the last 3 months. Still waiting on another bed. 3rd time lucky eh. The customer service centre is appalling. You think an apology is good enough for your poor standards of beds and a 4 to 6 week wait for another bed. 2nd time I've had issues with this company , I thought it might have been a one off but definitely not. Never will use this poor excuse of a company again.

Fantasic service from the newly opened worcester branch. We were dealt with factual and knowing staff who made buying a new bed easy.

I ordered my bed and mattress in June for my pregnant wife to help with her back pains I was told as it was an end of range bed and that it shouldn't take longer than 6 weeks delivery! I was then told that my delivery date would be September just in time for the baby to be born to only be then told it would be a further 2 months and delivered on 22nd November!! 22nd November the delivery driver turns up with half a bed and a mattress as the warehouse had missed the other half of the delivery! I now have no bed but a mattress and a baby that is now 8 weeks old! This is a disgrace and when I called the store today the Manager seemed uninterested in really getting this escalated he simply told me I could possibly be 100th in the queue of queries which is quite simply unacceptable!!!!!

Emma was the customer adviser who greeted us, asked us the right questions to understand what we’re looking for and then took us to try the different firmness levels of the mattress using the special testing mattress in store. After that, she talked us through the various brands, explained all the differences (very knowledgeable) and then she advised us to look at all models and test the mattresses. After a while she came back to us to ask how we were getting on and whether we had any additional questions regarding the products.
She has also advised us to consider the size of the bed and the space in the house to allow it to be taken upstairs on delivery.
Ordering process was really easy and quick!

I didn’t really know what kind of mattress I was looking for and find it a bit of a minefield. I wanted to try out them for myself and try to discover what was comfortable for me.
Richard, the sales rep, was really friendly and clearly explained the different kinds of things that are important to consider when buying a mattress. He made a couple of suggestions and gave me time to try them and made me feel comfortable when doing so. 3rd mattress I tried and I was in heaven. His advice was excellent and thorough whilst not overwhelming me.
At the point of sale, he clearly explained the guarantee and that I had time to change my mind once I had tried it at home. He did an excellent job at building a rapport with me and balanced bed talk with general chit chat perfectly. As far as adapting to the customer and the experience the customer is looking for, Richard got it 100%.