Dreams Potters Bar

This large, spacious store, has an excellent range of both beds and mattresses. It meets all budgetary requirements, from inexpensive to luxury items, all of which offer a great night's sleep. I visited this store, for the first time, a couple of weeks ago and was greeted by a charming and helpful manager, Kirstine. I told her how much I wanted to spend and was shown to an area, where a wide selection of mattresses were waiting to be tried out. After rolling around on several mattresses, I picked out the one I wanted and headed to the desk to give my details. The follow-up service, after purchase, was exemplary and involved negotiation for delivery date, which includes a two hour delivery slot, texted by phone on the day before delivery ( so you don't have to wait in all day!). The gentlemen who delivered my new mattress, took off their shoes upon entering the house, before carrying the new mattress upstairs. They took the wrapping off and laid it on my bed for me and then took away the old mattress away. They also told me, if I wasn't happy with the mattress, I could exchange it as long as it was kept clean and unmarked (what more could one ask for). Dreams is undoubtedly the best place to buy your new bed and mattress, their style, customer service and professionalism is first class and in my opinion, can't be bettered. Well done Dreams! 🌟🌟🌟🌟🌟

Poor finish to their service! Staff in store were helpful and we are happy with the product. Staff delivering dragged the mattress (in the cover) through a puddle and up the stairs damaging the wall and door frame. 3 months later they have failed to resolve this issue and I have had to chase them up continuously.

friendly and knowledgable staff. clean and covid safe store.
excellent service. appointment system works fantastically, giving me the freedom to explore all options available with out having to avoid other customers. staff were happy to show me anything i wanted and gave me undivided attention with out being over bearing or pressuring at any time. ordering was very quick and easy.

The store was Covid aware and we felt safe during the whole visit in store. Cam was very helpful and explained the different types of mattresses, he was very good at directing us around the store to see the products we requested and he never pushed hard for a sale which is important to us. We will be back to make a purchase very soon.

Potters Bar Dreams

Excellent service, knowledgeable and friendly staff. Overall happy with the visit and no pressure to purchase. Bought 2 Matresses and a topper. Want a great comfortable matress pop into a dreams store speak to Shelley was so polite and so friendly.

Rachael was very efficient and had thorough knowledge about the mattress choices given to me once I had completed "sleep match". They were welcoming and friendly offering me water upon entering. Definitely recommend Dreams Potters Bar

Nice big store the staff were very friendly and helpful. Joe was very informative without being pushy even offered us a cup of tea 🍵 but no biscuits lol. Found the bed I wanted and can't wait for it to arrive. Thank you.

Great service. Free parking on Sundays n bank hols. Else car park £1 first hour at back of large store