Electric Bicycle Co.Ltd

Colin is the star here, I knew nothing about electric bikes and he taught me all I needed to know. Showed me all options in my price range and let me decide. Absolutely no pressure whatsoever. I placed my order and there was a slight delay (from the manufacturer, no fault of the shop). I.got calls to keep me updated throughout which is all you can ask for. I was given as much time and attention as I needed each time I visited the shop. Thanks very much. Highly recommended!!

Loved this service! I got my wonderful Electric Bike in February and I cycle 20 miles a day to work and back! It honestly makes life so much less stressful! Colin and Sean were so nice and helpful with me making the decision. They advised on which was best for me. I didn't feel any pressure from them to buy as they want to make sure the customer is buying for the right reasons and make sure your happy with the amount you want to spend on the product. I eventually went ahead with my purchase and haven't looked back since. Best thing I ever bought! (Apart from my Epiphone & Gibson guitars😆)

I wrote a Google review of the Electric Bicycle Company three years ago when I was riding a Juicy electric bike: they were brilliant and I said so… “ It’s not the easiest, closest or most convenient option for me, but it’s definitely the best – and I’d highly recommend it … (for their) honesty, dedication, competence and effort.” Three years and one Blue Badge later, I now ride a TravelScoot – a three-wheeled electric vehicle for disabled users.. I’d got it off E-Bay – I was its third owner – and after a year’s hard use, it urgently needed plenty of attention. Naturally, I asked Colin at the Electric Bicycle Co if he could take it on. He agreed - and did an excellent job at an extremely reasonable cost, also at speed: I took it in one morning and collected in the following afternoon. It’s a family business (Colin’s Dad, Sean, is there too) and they’re clearly dedicated to keeping customers happy. I’d never want to go anywhere else; I think they’re superb. Thank you so much for keeping me afloat …

And this was the review I wrote in 2019. I wish I’d purchased my Juicy electric bike here – would have saved me a lot of hassle - but I have since been to the Electric Bicycle Company twice for service and repair work, and now I’d never want to go anywhere else. You get a thoroughly professional service and their commitment to keeping customers happy is clearly heartfelt. It’s not the easiest, closest or most convenient option for me, but it’s definitely the best – and I’d highly recommend it. They've got a good range of electric bikes, not that there's any sort of gleaming or glitzy showroom. By West End standards, frankly, it’s pretty basic – but to me that just signals honesty, dedication, competence and effort. Colin is really too young to be called a gent, though he clearly is; the whole place leaves you feeling, “they don’t make them like that anymore” – but here they really do. Many thanks for the mobility and fast turnaround … very much appreciated.

This shop has a great range and expert advice was provided when I picked my bike.
I have been riding it now for 6 months and I couldn't be happier.
Thank you to Colin and the team.

Unqualified staff with no training, qualifications or testing equipement to repair DC 12volt electronics.
Colin agreed to take my bike in for a damaged electric cable repair. He stated he need a few days to check it and 4 days later - he quoted £125 to repair it.
What I actually collected was a dismantled bike. Colin's co worker was clueless. His diagnosis consisted of plugging in the wheel to another bike to see if it worked after his soldering of 4 loose wires. He had no electrical testing equipment. He demanded £125 and refused to re assemble the bike without more money. Colin then fabricated a story about trying to contact do a 'diagonis' I consider Colin's quote and non existent repair a total sham.

So Helpful, came in off the street with a problem with my E bike (chain issue) they were able to fix it for me while I waited and did it for free.

I have also previously used these guys to service my E bike and they did a wonderful job then as well.

Would highly recommend

Thank you again for your help today

I was very happy with the service I received from this company. They were very knowledgeable about E- bikes in general, and understanding when I had tried one bike but needed to change to another to suit my needs. Any questions I had they answered and my most recent service was very thorough and again helpful. Could not recommend enough, especially for a novice like myself. Highly recommend.

VERY BAD! Unprofessional with costumer service.
I bought a expensive electric bike from them a few months ago and had a problem with the battery.
Once I went to check with them, they said that i own them money because was the wrong battery they put for mistake.
They should pay for their mistakes and not make custumers pay.
Reccomend to check if there are any other stores nearby, because they are the worst ever I've been seen.
For the owner, there is no point to get in touch with me explain your point of view. You have to understand that you guys have to pay for your mistakes, not expecting someone else to pay. This is how should work being professional. Hope this review will awake you guys, and make difference in the future, because this is called scam from you.