Evans Cycles

I was purchasing a bike on my work Cyclescheme.
After over a year of issues with the certification they gave me. I managed to get the hybrid I wanted thanks to the staff in Chester.
I had to spend around an hour on the phone with the scheme as the certificate again after 4 attempts would not work.
The staff still prepared my chosen bike and answered questions on the phone.
I will purchase my next bike from there.
Very helpful and knowledgeable staff.
Thank you

I went to look at a bike and it was £80 more expensive in the shop than it was online. I still would've been interested to discuss the bike and see if it was right for me, however there were no staff upstairs and the ones downstairs were not interested.

I am from Australia and had purchased two bike security chains from home to use in securing our bags when travelling by train in the UK. Once in the UK and prior to our travel I was having problems in understanding how the bike chain codes actually worked. My Chester friend suggested I visit Evans Cycles. The staff their were fantastic and solved my problem for me. Considering I had not purchased the bike security chains from them I considered their help to be extremely professional and considerate. The staff at Evans Cycles in Tarvin Road Chester UK are brilliant people. Thank you Evans Cycles. David

I picked up my evidence on Saturday from the store in Chester, the two lads in there were great but the place was a bit understaffed. That said they coped admirably and were able to process my order very swiftly. As for the bike I’m absolutely made up with it. Everything I wanted and expected so very satisfied. Great work fellas keep it up!!

Then 2 months later I had a small bump on my bike. Took it Evans cycles and they informed me that the warranty was void because of this. I left my bike with them for 16 days and not a single thing was done it in an effort to get it fixed,I rang in everyday to get an update and was fobbed off continuously. Really poor service to be honest. Took it to a different mechanic in Eastham and they have been brilliant. I won't ever take my bike back to Evans because of the service. Its no use my bike sitting there for over two weeks and it not getting worked on.

This is a nice looking shop in a lovely town. Has the potential to be a great shop and service to all let down when I visited by unhelpful and uninterested staff. Sitting there with no customers, no bikes being worked on and playing on their phone. I was passing and had a technical fault. They didn’t even look up from their screens and just said it needs to be booked in! While that might have been true, they didn’t even offer to make eye contact with me let alone eyeball the bike. Even if for no other reason to check if it is safe to ride. If I could give zero stars, I would. Sad.

We phoned the store late Friday night and wanted to know about the EVs that Evans Cycles have in store.
We spoke to George the assistant store manager, who was very helpful indeed and we organised to be there at 09:00hrs the next morning to go over the options.
We met George in the morning and went through what we wanted out of the bike, George was very knowledgeable about the EVs within the store, and we then decided on the Trek along with associated PPE plus the Silver maintenance package.
I would recommend anyone to go to Evans cycles if they want expert advice and friendly service.

took my bike in to have my left pedal re-attached - GEorge did this in under 3 minutes, swift, courteous and professional service, so gratefull for their help.

I had great service from Adam who provided really helpful advice on the best type and size of bike for my intended use with no hard sell. Picked up a Trek Dual Sport that was on sale and I’m very happy with my purchase.