Formby Cycles

The staff at Formby Cycles were superb. I can whole-heartedly recommend them.

Prior to visiting Formby Cycles, I had tried six bike shops in Chester and none offered the customer service or range of bikes that I found here. I test rode several bikes on the Saturday, ordered my preferred option on the Tuesday and collected my new Lady the following Saturday. Brilliant.

In addition to the bike, I bought pedals, clothing and accessories and received the same service consideration throughout.

I decided to buy an electric mountain bike. Formby cycles had the one I wanted (Trek Rail 5) and I agreed to come in and buy one - but I wasn’t sure whether I needed a medium or a large, as I am “borderline” between the two sizes. I spoke with Phil who said I could come and try both once they were fully assembled. Over the course of two visits Phil really went the extra mile to help me pick the best fit. I rode both, Phil adjusted the set up several times, measured the bikes compared to my existing bike, even taking photos of me riding both to help me pick the best size for me. Phil spent lots of time making sure I was happy with my choice. Really excellent customer service, no pressure selling and great support in the set up and instructions for the new bike. Thank you.

Excellent customer service, I asked for a couple of accessories to be fitted to my bike which was completed in a very quick timescale. The staff were very welcoming and knowledgeable.

Always had great service for installation of parts or repairs on my road bike from the team at Formby Cycles, in a few cases I even had the bike back on the same day. Would highly recommend using them. 👌🏼🚴🏼‍♂️

Fantastic service from Phil on my electric Raleigh Motus grand tourer.
He quickly identified the problem diagnostically and corrected it. Enabling us to proceed on our holiday and carry on using the bike. Thank you so much.

Excellent service from the team at formby cycles
Bought a new bike picked it up all ready on the day they said and given a test ride so they could set the bike up for me .
Excellent choice and large stock In store not just bikes clothing and accessories
In a nutshell great service with a smile

Just picked up a new e-bike from Formby cycles. Service was brilliant the guys couldn’t of been more helpful throughout the whole process -
Highly recommend

I visited Formby Cycles yesterday after trying and failing to remove a cassette using my cassette tool. The guy stopped working on what he was doing straight away and 2 minutes later handed me back my wheel with a loosen cassette and didn't charge me a penny.
Great customer service, and you have gained a new customer! Thank you!