Pure Electric Cardiff - Electric Bike & Electric Scooter Shop

Brilliant service from Pure Electric Cardiff today. Friendly knowledgeable staff, no difficulty in assisting me with a query I had with my new bike. Very pleased, would highly recommend.

We visited the Cardiff pure electrics store last Sunday to enquire about purchasing an e bike. We were highly impressed by the attention we received from Steve at this branch. He came over as someone extremely trust worthy and reliable and very knowledgeable about the different type of e bikes. He enquired about the type of cycling we intended to do, bearing in mind that my husband is now 73 and finds hills quite demanding. He spent at least an hour giving us his undivided attention, and allowed us to try out various styles and models. As a result we obtained a clear picture of the type of bike needed and we will almost certainly be buying one In the near future. Thanks again to Steve at Cardiff Pure Electric. He came Across as more than just a salesman , but someone who was passionate about bringing the benefits of e bike cycling to enhance the healthy life style of cyclists like my husband .

Wow definitely the best customer service experience I've had in a long time, they were so friendly, and genuinely helpful, they showed me everything before leaving, Steph was a diamond and the man who set my scooter up was lovely. Highly recommended to go here and not halfords.

Excellent customer service, I chose a bike which I love, and it has been definitely a game changer. Customer service allowed me to test ride , to providing advice and security. Overall, a good experience at the store.

My girlfriend has a scooter and the bolt on the front wheel fell off. We went to 2 different bike and scooter shops and they couldn't fix it. Then we went to Pure Electric, next to Greggs, top of Queen Street. A lovely guy called Paul took a look at it, and fixed it up as good as new. He didn't want payment. It was a lovely gesture, and he was a lovely guy. Kind, polite and caring. Thank you. I would highly recommend this place !!!!

Absolutely incredible service from everyone at Pure Electric Cardiff. From the moment I arrived the team were genuine friendly and keen to help. I cannot thank you enough for getting my pride and joy back on the mountains. 😁 Cameron particularly deserves recognition, he displayed relentless enthusiasm and commitment to resolving the issues with my E-bike (not purchased from Pure), which was unfortunately not a simple case. He is a credit to yourselves and Shimano, and is the kind of technician you hope to deal with when visiting a service center. In my experience you are in safe hands at Pure Electric Cardiff.👍

Friendly, very capable staff, good pricing and service. Dropped my bike off with a punctured tyre and slipping gear, got the brake pads replaced for a few quid as well. Bike was ready for pickup after just a few hours and got notified via text.

Constantly excellent service from this amazing shop. Customer care is superlative with great care given to match the product to the customer's needs. Special shout out to Ryan who always goes well beyond. Ask for him when you go in store and you'll leave with a big smile on your face.