Wheelies distribution centre

Not that great an experience, although the bike I ordered was shown as "in stock" on their website, in reality it wasn't and there was a bit of a delay - not really the end of the world, these things happen.

When they did get it into stock, they refused to send it to my delivery address (I prefer to have internet orders delivered to my work address, as there is always someone there to sign / accept them). Can't understand what the problem is, I get loads of stuff delivered to work and have never had any problems - have even got my work address registered with my credit card company as I do it so often.

Had no option other than to ask for a refund, which I am currently waiting for.

So although they seem like nice enough people, the standard process of paying for an item and then receiving it doesn't seem to work (for me anyway).

I can't believe this company has the contract for Direct Line. They are the most incompetent company I have ever experienced.
I have just been on hold for 10 minutes without speaking to a person. Then I tried the Live Chat but that wasn't available but it was 3pm so probably my fault for trying to buy a bike from them at such a ridiculous time of day.
Previously when I was trying to find a 1x bike in stock, I was advised to buy a Cannondale and remove the front derailleur and a chain ring. He was being absolutely serious! Anyway, a week later and I am still waiting for my call back...
If I could take my insurance claim elsewhere, even for half the value I would jump at the chance.

A week later and still no return call. I eventually got through to a 'person' who wanted me to pay for a bike that 'might' be in stock in 12 weeks. He got a bit grumpy when I politely told him that was ridiculous. He is going to email me my voucher code... Will it ever arrive?

Shocking. Appalling. It’s no wonder that their last 5 star review came over a year ago. And from the 4 x 5 star reviews they have, at least 2 they have done themselves. I have today reported them to trading standards. They happily and will fully mislead on their website knowing that they have no intention of fulfilling the order in the time frames given. As insurance companies preferred bike supplier, they couldn’t give a hoot about you as a customer. Placed an order for a 3-5 day delivery. After 3 days enquired as to how long it would be. Was told at least 12 days from date of order. No one thought to advise me of this. It’s clear from the numerous reviews that this is the culture of the company and not just a one off. Not even an apology!! Fuming!

Avoid Wheelies at all costs. If you've been forwarded by your insurance provider ask for the cash alternative. After an accident I had to send my bike to them, it took 6 weeks to get it collected with 2 no-shows wasting my annual leave. They then had the bike for 6 months! During this time I had little to no communication, upon return it's in a worse state than when collected. Just yesterday was my 3rd ride since getting it back and the crank arm was so poorly fitted it's sheared the spline. Stock selection and prices are appalling to boot.

Absolute joke of a company. We ordered a bike early this month and was told 8-10 working days for delivery. After this initial period ended there was no sign of the bike or any communication to explain there was a delay. Had to contact the company ourselves and was told "you need to understand there will be delays due to covid" which is already understood. Was then promised delivery by the 27th which had been and gone with no bike still. After sending numerous emails and trying to ring countless times we managed to get through to a member of staff via the phone who confirmed the bike left them on the 25th, then 5 minutes later changed his mind and said it left on the 26th without actually apologising or saying he had made a mistake. He then blamed the delivery company who proved it has only been collected by themselves today as they have tried to contact wheelies multiple times to collect the product but no luck! Didn't even receive an apology for the delay but was just told lies about when it will be delivered and picked up! Absolute joke of a company!

Reported to Trading Standards Scotland. Frame broke on replacement Giant Roam 2 bike. They agreed by email & phone they would honour Giant's life time frame guarantee. Wheelies now not responding to email & telephone support have no record of claim ref num. Problem reported 20/1/2020!

I was very worried by reading almost all of these reviews about Wheelies. To be honest I've had a very good experience. Customer service was great, polite and easy to get hold of. Bike came about 4 days after order, fully built with a couple of free tools too.

One thing that confused me was the bike came from E tredz so not sure weather it was from there or wheelies. Either way I'm happy

Please take note of the negative reviews as they are spot on avoid this company at all costs. I've worked in the cycle industry for the last 8 years and this is by far the worst company I've had to deal with the customer service is non existent no one answers the phone , live chat doesn't work and they don't live up to ANY of the claims made on the website. Absolute shambles of a company giving 1 star is being generous.