Hollywood Bowl at The O2

We had a great time here as a siblings day out. The bowling experience is great. There is a seating area for every lane which is good. Every lane is spacious.

When we did walk in the staff weren't so welcoming and weren't friendly. It's a great place to visit but doesn't make you feel comfortable if the staff aren't nice. Soon as we came to the reception there was 4 staff they all turned their backs to us and hesitated to serve us. One lady served us and seemed moody. Would've given the place a 5 star but staff need to treat every customer the same no matter their race, customer service needs working on.

Small place to play bowling and other entertainment equipment, it’s more for children place. It’s not professional bowling place, however one bowling game cost £8.45, it’s decent price!

If I could give this 0 stars I would. Do not waste your time visiting here. Service was very poor as they were very short staffed on a Saturday afternoon. I booked for my son’s 9th birthday, as well as food and drinks for both kids and adults. I was told I couldn’t reserve a table as it is first come first serve. Another birthday booking had reserved a table. We had to wait about 60 mins to be seated. Food took over an hour to arrive and when it did there were orders missing, no cutlery or juice. Parties who were seated after us were seen to before us. As a result of this we missed our second game. I had to assist a member staff to clean our table in order for my son to cut his cake. Despite the appalling and atrocious experience Rhys who was covering from Norwich did an incredible job hosting 25 people by himself.

We came in got to our lane and started bowling. I then realised that kitchen would be closing soon so I wanted to order some food for all my friends. I tried to scan the QR code on the menu but that didn’t work. So I went to the bar and waited 10 minutes and there was not one staff in sight. I then missed my turns of bowling which was very annoying. I then went to reception and finally a kind worker took my order and put it through. The drinks came out very slowly but managed to all get to my lane. The food arrived and we were disappointed once again. The chips were rock solid, fried what seemed like forever. Onion rings over cooked and the burger being ok. Overall, service was a shambles, you need to have more people on shift. Apart from that we had a great time bowling where no staff where needed.

We had our kids play bowling here. There are some helping devices for kids. It was good overall, though we had to wait for c. 15 min to start, despite having a timed slot.

The kitchen had some difficulties and they were not serving food. Also, the lane I was playing at had technical issues and we had to wait a few minutes to have it fixed. Otherwise no complains, other than the bowling there is a small arcade and the games don't seem to be really old like in some places. They even have a racing game with VR headsets which is cool. Bar well stocked, including soft drinks if you don't want to drink alcohol.

Booked a family (kids & adults) birthday celebration for VIP package Sunday 12 December and was disappointed with the service. 3 times we were told that someone would take the surprise birthday cakes to the diner and set up but no-one did. We were told we couldn't finish our 2nd game as our food order was ready in the diner but we then waited 15 minutes for the food to arrive which was barely warm, arrived in 3 lots for 9 people and we had to wait in between in each lot being brought out. Mini bar wasn't open, no serving staff to be seen. We then had to clear away and wipe the tables so we could have the birthday cakes we had taken.
I would probably go again because the kids enjoyed it but my expectations would be less

We attended Hollywood Bowls but decided to play in the arcade instead. It was quiet empty, which gave us plenty of time to play. Lots of games to play including Mario Kart. Reasonable prices for most of the arcade games. The only thing I found disappointing was the virtual reality screening area was closed. Would have loved to go on it with my son.
Parking is £6 for 2 hours in the o2 car park. I believe we used car park 3.