Ann Bridal

If I could give this business minus stars I would.
The worst customer service I have received.
My relative had been into the shop to speak to a staff member about bridesmaid dresses and was assured that if we emailed a list of styles they would see what they had and find some similar styles.
I heard nothing back following emailing them and phoned them to confirm they had received it and to confirm both my appointments. The manager himself checked the email while on the phone to me, assured me it had come through and that they would find the styles they had and get these out and similar styles ready for my bridesmaids on the day.
We turned up and nobody there seemed to know what they were doing. It was cramped, dark and there was nowhere to wait whilst they were running late. I then got put in a tiny cupboard and told to choose bridesmaid dresses. They had none of the styles I had requested.
The manager had me waiting around to speak to him and once he did denied ever having spoken to me and stated that he would never have said anything that had been in our previous conversations. He was trying to openly provoke me and argue with me in front of a shop full of customers.
We tried on some dresses but sadly they were not what we wanted.
On leaving the shop my relative gave some feedback to the manager Paul, stating that it had been very disappointing and this needed to be looked into for future bridal parties. He told her that she had said her piece and that she should get out of his shop.
I have never known such rude staff members and would say to anyone thinking of going anywhere near this shop to seriously rethink. Their lack of customer service may well ruin for you what should be a fun, exciting day. To not have anyone even say sorry to us for what was clearly a massive mistake on their part is absolutely disgusting.
Thank god I found out their true nature before ordering anything with them.

Groom, Father of the groom and two best men suits. Service was brilliant. It's a good job I had a second fitting as I had grown a bit in the middle. No problem this was sorted immediatley.

We used Ann Bridal this December for our wedding suits. We travelled from Bedford as friends had used them a couple years before and as we were so impressed we didnt want to use anyone else. Paul and his wife are so so friendly but professional and efficient at same time. We were over the moon with the suits for our wedding, very smart and great fit. I would highly recommend Anns Bridal.

Mark & Suzy Stevenson

Lots of choice to suit all sorts of tastes, budgets and weddings.

I was having a very small wedding and wanted quite a relaxed wedding dress so was a little nervous about going to a bridal shop in case they were a but dismissive.

Ann Bridal was the first shop I went to where I met Sharon and the team. Sharon was lovely and immediately took away any nerves - she listened to what I was looking to find and really understood what I wanted, giving us time to browse and making some useful suggestions along the way. There were loads of dresses and accessories to choose from and I'm so glad I found Ann Bridal and my perfect dress there. We went on to hire suits from Mr Mackys downstairs who are just as great and offer a good discount if your dress is from Ann Bridal.

Sharon and the team were amazing to deal with from start to end - I can't say enough good things and would highly recommend their store and service to any brides/bridesmaids to be.

Only place we could find that sold Morilee dresses. Service isn’t great, a bit slow. Doesn’t answer phone and takes a few days to reply to email. Took around 12-15 weeks to get the dresses after we ordered them.

Brilliant service/knowledge, got exactly what I wanted just by answering a few questions. Was nice and relaxed with a bit of banter which made all the difference. Thanks and see u soon for final fittings

Would highly recommend. Got my suit as well as all my groomsmen suits, which were a range of shapes and sizes. Paul was very helpful and accommodating. All done in in good humour too which made it a fun experience too

I bought my Morilee wedding dress from Ann bridal in 2019. The ladies in the shop were fantastic, so kind, helpful and made me feel at complete ease! You recommended a brilliant seamstress, called Jayne, who made all my alterations! We were supposed to get married in 2020 but finally tied the knot on the 16/04/21! Everyone thought my dress was just beautiful! Can’t recommend Ann Bridal enough, thank you!