The Townhouse

Where do I start! I’ve eaten at the Townhouse on a few occasions and really enjoyed it so thought we’d try it again when my 90 year old Mum’s sister and family came to stay.
I should have been alerted when I tried to book..the phone just went to answerphone so after a week of trying I had to go in in person to reserve a table. Online wouldn’t allow me to book either!

So our evening started ok we ordered drinks, bottle of wine plonked on the table.
We planned to have mains and desserts. Only 1 other table at this time so all should have been perfect.

After some time the main courses came, most were bearly hot but we soldiered on.
I was unaware that the Townhouse were also holding an Ibiza Classics bottomless brunch at the same time until the music was cranked up so high no one couldn’t hear the person sitting next to you speak.

We then tried to order sweets only to be told after we ordered half the choices were not available. So half of us reordered. Only 2 sweets came…but no spoons so my partner had to get up to get them as there was no one around to ask. We then got 1 more sweet. 3 others never arrived despite us asking numerous times.

We spoke to a very young server who told us that there was no management that night and she had been left to cope on her own with a boy who had only started that week! He clearly hadn’t had enough training. The poor girl was close to tears.

They knocked the sweets and 20% off the bill which was small compensation for our ruined night.
As we left a table asked us if our experience had been as awful as theirs who had been waiting for their food for over an hour!

Apparently all tables complained that night from what the server told us.

I did give my review directly to the Townhouse and was told that it would be investigated... I wanted to give them a chance to respond but have heard nothing since.

So all in all the Townhouse need to either cater for fine dining OR loud bottomless brunch evenings..brunch that ends at 9pm?
The 2 do not mix!
My advice would be don’t go there for a nice quiet meal at the weekend!

Update
I contacted the Townhouse as they requested but guess what….they didn’t respond! No surprise!

10 of us attended the bottomless brunch on a Friday evening last month.
After attending a couple of these previously myself and the other guests were looking forward to the evening.
Unfortunately it felt like we were all greeted with hostility like we were being an inconvenience to them by having a table of 10 for brunch. It was extremely quiet for a Friday evening and we looked to be the only ones booked in for brunch as we were the only ones in the room with the DJ.
The service was extremely slow, we had to get up numerous times to find our waitress who seemed to have hid herself round the corner. Bottles of Prosecco were left empty for quite a while and the wait on the cocktails was horrific.
The attitude by staff was not anywhere near acceptable either, if you really dislike your job that much & cannot manage to put a front on for paying customers then you really should look into another profession.
When we received our bill we then asked for our service charge to be removed as we felt it wasn’t fully deserved, we were then asked to explain why we wanted to remove it from the bill.
Won’t be returning for brunch.

Staff were lovely food was nice and place looks great

"Had not appreciated that the smaller Lunch menu only was the normal offering at lunchtime. However, the wait-staff and chef readily agreed to us choosing from the a la carte menu. The food was excellent and service very friendly and obliging. So full marks all round."

Celebrated our wedding anniversary tonight and could not have been more pleased.The staff and service was exceptional and the food quality really was superb and prices were very good.Great upmarket atmosphere and we will be back.Highly recommended

Highly recommend you visit. We visited last Saturday evening, the food was delicious and enjoyed our night out. Great atmosphere and was good to enjoy a drink at the bar before and after our meal

Well what can I say... the place is amazing. From the moment you walk in with its grand design and style to the professional staff you really cannot fault the place.
The food and drink were exceptional to the point you were in anticipation of the next mouthful.
A++++ highly recommend for everyone to try.

Finally made it to the Townhouse for dinner and it was amazing. Rebecca and Emma gave us great service. The food was top quality and delicious, especially the venison, pork belly and lamb rump. Loved the zombie cocktail, flaming passionfruit was a cute touch. Will definitely be back. If you are looking for a quality dining experience in Nantwich this is the place for you.