Wickes

The staff were helpful some more than others. Most are knowledgeable on the items .Great store in terms of products ,pretty much everything you would need. And if they don't have in store you can get ordered in . Return policy is 30 days, and refunds via credit card are only 48 hours .There is free parking and staff even help bring big products to your vehicle .

Note that they've started using a new delivery company and they won't bring stuff further than your gate now. The helpful delivery that brought stuff round the side of the house was the main reason I used Wickes so I'll have to change suppliers now.
Very unhappy customer today. How am I supposed to carry this heavy stuff from my gate??

The store design and sales team for kitchens are extremely good. Knowledgeable, helpful and friendly. A five star experience however
we await completion of project work and delivery of items to complete it

Not sure why Waltham cross wickes doesn't accept my trade number from a photo snapshot of the email I received but will from the email but all the other wickes do makes me not want to shop their anymore????

We received outstanding customer service from a gentleman named Hilmi. We needed support picking colour schemes for our new home and he was super patient. Deffo coming back here!!!!

Never anything in stock. Sace yourself time and go homebase across road. Always tidy and stocked

Decent layout and it's generally easy to find what you need. The queueing system doesn't work too well due to the position and layout of the tills, and queues with large flatbed trolleys can interfere with 2 of the commonly used aisles.

Selection and stock are usually good. I'm a DIYer so don't use them heavily, but they usually have what I need in stock.
Prices are generally reasonable when compared with the mainstream (not trade account) competition.

Update 31/12/2022
I've used them a couple more times since the first review and it's been quieter in there. My point about the till location and longer queues, especially when customers (probably trade) have flatbed trolleys stacked up still stands as it clogs the whole exit area and tops of the first 2 aisles, however if you're fortunate enough to visit when there aren't 2-3 people in the queue with flatbeds, then you'll have a better shopping and checkout experience.

Good opening times, has a large selection, however i did not find anyone to assist me in the store, especially in the bathroom section, I will visit again!
The clearance sale was also very good