Wickes

Good collection of DIY, kitchen design with reasonable price

If I could give 0 stars for the overall service I would - Ordered the Kitchen in 2019, The fitting started just before COVID lockdown so I appreciate the issue at the time but its now Feb 2022 and still not finished ? - I went for the Intelliga range + solid granite worktop so not a cheap option - Designer was a good guy came around to check the measurements during the extension build, delivery was missing major items + space needed for storage was double requested (can live with that),Wicks fitter was good and was the only one to give any real service, separate contractor employed by wicks came to template and fit the work top, all measurements were wrong so had to wait another 2 months for to be fabricated again? + tried to say it was my issue as i never gave them the design, I spoke with the fitter about this and he informed me they would not of come out the template without wicks providing the design - Fitter came back to finish the works but incorrect hinges sent for the washing machine door, several calls later they send incorrect parts again, fitter gets involved stating what he needs but again incorrect parts sent again - Called wicks several times but no resolution - lived with no door on the washing machine for 18months - Now ordered from Amazon and will fit myself ? - My real concern is that the contract states no payment until i have signed the kitchen off yet despite this the money has gone out and they have been paid - Once paid that is when the lack of response came in from wicks, I guess that is my fault for wanting to pay my bill and trusting a Major company

I was looking to buy insulation slabs and a young man on the stagf was most helpful. I liked and appreciated his attitude. Thank you

Not the most extensive range of goods, but I was impressed with the Wickes branded tools. Much better than the own branded tools from B&Q.

Convenient shopping. Always good stock levels. Staff generally helpful.

Not a happy customer me. Just been to collect my order. Was told by the customer service person that "I've been on my own all day so I haven't been able to pick your order" fair enough I thought, thinking he was going to go and pick it then. Nope. He goes "You can go and pick it yourself though". Thanks. So I spent the next 15 minutes, walking around the store, trying to find my items. Find them, leave, get home and it seems as though the electric shower I have purchased, is a return because it was full of water and has completely destroyed the box and soaked my car.

Great off the shelf kitchens far superior to b and q take away kitchens. Have great online services regarding stock as it's bit temperamental at the moment due to driver shortages. Has plenty of stock in store every time I go.

Good for timber, plasterboard, concrete etc but do not put yourself in a situation where you'll need to use their customer service. I've used their click & collect which is woefully slow and painful and cant be done at the same till as bits bought in store. Also today checked stock levels online (10x units apparently), only to get in store and ask staff members and staff tell me they aren't in stock. Shame I'll stick with Screwfix for everything other than building materials - they seem more knowledgeable and "can-do"