Wickes

The worst store i have ever been to. Overall, I was a customer of Wickes for over 15 years, but after a few times at the south ealing branch I gave up shopping at this chain of stores. Each time some section is closed due to the restocking in a morning hours. Employees are leaning against the wall looking at customers as idiots (my feeling) no help from them, cashiers probably sitting there for punishment and security guy runs after shop like a pigeon looking to get out of the cage. You lost a client due to lack of organization. Goodbye

Been going to this store multiple times per week for atleast ten years but wont anymore. There’s a guy in his 50s or 60s with longish dark hair who works there, who’s a pig. One time we couldn’t get plasterboard cause they had the aisle blocked off and told quite rudely to come back later.
A few days ago went in to get fence panels, they were up high and needed a forklift to get down, went to the desk to ask the woman can they be got down, as I was this guy walked round the corner, the woman on the desk started asking him and before she finished he said very rudely no I’m on my break (at ten past seven in the morning) she asked could he do it quick as we were waiting and he walked over to a desk picked up an empty cup, shook the cup at us and said tell them to come back in half hour to an hour. People like that should sacked.
To give the woman on the desk credit she was very apologetic.

I have spent ten of thousands in this store over the years but will never go back.
Most off the staff are generally unhelpful as well.

We’ll stocked but the staff is moody as anything. Went there at 6.45 this morning and there was only one guy to serve and he acted like I actually bothered him. Never that shop again when they can’t even start with a smile or greet even at that time of the day

Shocking place. Never seen a chain store run like that. Another store that will close soon as you can’t run the place like this.

Rudest staff a guy in his 50’s 60’s arguing about stuff and behaving as if he is doing a favour.

I was looking to speak to one of the staff about mixing paints. So I went to this guy at one of the tills and was about to ask him for help. He had such a long face. Really bad attitude. Not even friendly. Just looked at me said forget it. So much for for having a friendly face. Even another staff said he can get quite moody. I can't believe I still purchased something from there. I think Wicks should train their staff to be more friendly

Worst customer service.they don't bother even stand from chair to show you stuff on shelf.they tell you go and look for it.all items are missing.bad attitude from even managers.donot waste your time to go there there is screwfix/toolstation/bq all 2 minites away

5-star service from Baldev who was excellent in addressing my return very promptly. I am a regular wickes customer and she ensured that i am being helped patiently. Thank you!!

Hi.
Just visit this shop this moorning, and I was about to buy some tile adhesive , and other bits and peaces. I pick up from shelf , where the price clearly shows £11, and arrow also indicated that this is right product. When I approached the till , woman says that is £14 for a bag, and I said that there was a price and arrow. She said no, she was very rude and unprofessional, her name starts B....
I said I need manager here. It turns out that he is also a scam and call me stupid, that I can't read. Also very rude , unprofessional and aggressive. His name Said.
I just wasted my time there explaining rights. Woman remove the price sticker, just to hide them mistake.
Please avoid this branch att all times. Don't let them to treat you like they treat me. And that's the picture just to show my point.Thank's