Wickes

Cutting a long story short... firstly we where mis-informed regarding delivery and availability of stock so my Wife had to take another day off work to accept the delivery.

When the products finally arrived the delivery drivers damaged our ceiling, accidents happen but 12 WEEKS later we are still waiting for compensation, apparently Wickes insurance company is happy to pay but they need to speak to someone in transport... SERIOUSLY how long can it possible take to contact someone in the SAME company...

It sells DIY products what's not to like other than the checkout where on occasion it's difficult to know who is serving and who is not.

Excellent advice and knowledge with genuine warmth, both of these young ladies Naomi and Lauren looked like they enjoyed their jobs, and my endless questions were met with a smile. Thankyou

Got to be honest went to the store. We had items in our device on wickes products that we know where in stock and in the store. We could not find a product and asked one of the employees. Sadly being young and possible inexperienced. And this led to not finding the product. His attitude was its in this area and left. So I went to a supervisor who went out of his way until he found it. Thank god because we needed that product straight away. Then we took all of our products we needed to the til sadly the grumpier young strike two. I am being polite and trying to help and pay so we can finalise our transaction. I just hop the company start a training program for these ppl because my partner was going to leave all the items and head fir another builders merchants

Didn't stock what I wanted, sadplin superdec but had an own brand which appeared to be the same at 2/3 the price. We will see 🤔

I have no problem with the main store but I urge you not to order a new kitchen or bathroom. I ordered my kitchen in April 2022, the installation started on 11th October 2022. It's now 26th November and still not finished with numerous problems so I'm still living out of dusty boxes. I am not optimistic it'll be sorted by Christmas, based on progress so far. My daughter ordered a new bathroom and cancelled it in the end because of appalling customer service in the bathrooms/kitchen section of the store who really messed her about. UPDATE the fitter has now damaged my £3,000 worktop by using a chisel to get off some sealant which he dropped on it.

Had what I needed when I needed it unlike the other builders merchants local to this store
Friendly staff this morning and it's getting cheaper than others

We had a problem with our tap and we asked advice from a Wickes employee as it was only three years old. He was very pleasant and despite the tap no longer sold went above and beyond in order to help us. Thank you.