Travis Perkins Shepton Mallet

Amazing service, very quick and great value.
Everything was pre-ordered and waiting on a pallet which made loading a lot of materials very easy and staff couldn't have been nicer.
very pleased

Good products and friendly staff.

A big thank you to Mike for going out of his way to help me with my delivery.

Great customer service.

Great friendly staff where nothing is to much trouble. InHad a few issues on a job that I needed help with and Dave was brilliant he helped me sort the issues in really quick time. I was very impressed. Definitely keep using them and Dave.

USELESS - Go elsewhere as they just waste your time.

Placed an order for a mitre saw to click and collect on 3rd Nov.

Website stated 2 in stock at Shepton Mallet and told me to expect collection confirmation within an hour. Called the branch after nothing had come through after 2-3 hours and was told by "Dave" that they didn't hold the item in stock at the branch but assured me that it was available and that someone would be collect it the following day and call when it was ready to collect.

After 6 days with no update I called again only to be told that the item was out of stock and that my order would have to be refunded which was "all they could do".

Don't think a refund really makes amends for publishing incorrect stock levels, lying to your customers and wasting a week of their time on a project with no proactive communication on the side of TP.

Had I been notified of the stock issue when I first called I probably wouldn't have minded. Think the management of customer service at this branch needs some attention from the higher ups.

Thanks for all your help with my recent purchase.

They need to drop their 'trade only if we can help it' attitude... I would have brought one of their kitchens a few years ago and fitted it but because of the 'jobs for the boys' slant I went somewhere else as I did this time too! All I wanted was some sheets of 8' x 4' ply but it seems they didn't have any... ended up finding some at Wicks, free delivery, better spec and cheaper... no wonder the TP branch in Wells has shut.

A massive thank you to Travis Perkins Shepton Mallet for their donation of slabs and materials for our outdoor classroom at Ansford Academy.
You're amazing!