Nationwide Building Society

One word, inept. Went in twice to send off certified copies of passports for a mortgage application and it never arrived.

Would not accept UK sterling tender from northern Ireland. Never had this problem with any nationwide before (yes there are nationwide branch's in n.ireland) Just wanted put money into my son's savings account and they would not take it.

Very helpful, guided me through sending an online chaps payment to my solicitor in order for me to complete on my house, two other nationwides didn't know how to do it, this branch did immediately, thank you.

Staff assisting people who are queing outside so as to reduce waiting time

Very good service. Helpful staff. Very clean and bright. Seating area and plenty of advice leaflets