Warranty Administration Services Ltd

I bought a car from batchelors york and took out a 12 month crystal clear warranty for peace of mind. Twice the car has had to go in for repair and TWICE you have refused to cover the repair. The latest repair is for a new pedal box as the clutch pedal does not return when pressed which is going to cost me nearly a thousand pounds. Your "crystal" clear policy has more get out clauses than I could count and is not worth the paper it is printed. Shocking service and clearly NOT crystal clear. Rang the claims line to question why its not covered and was put through to a quite rude and arrogant man who just kept saying its not covered on the "list" of covered items, had to hang up in the end. If I could give a zero star rating I would.

And as for your reply,

1 - When you take out a policy which states it covers electrical and mechanical breakdowns you expect it to do just that

2 - No you did not cover my other two claims, you rejected one of them because, you guessed it!! IT WASN'T ON THE LIST.

Very dissapointed with your twisting of the truth and your customer service

Excellent breakdown service at a very reasonable cost

Great Company to use for warranty work. Paul, Amy, Brian and Andrew are lovely people who I talk to on a regular basis to submit our warranty claims.

The claims are dealt with quickly and efficiently and customer service always fantastic.

Would 100% recommend if you are a dealership looking for a breath of fresh air when it comes to warranties!

Today, I was served five star service by Connor Walsh from Gen Assist with my breakdown cover. I was struggling today enquiring about my cover transferring with different lines but once I had my conversation with Connor, he understood me and immediately solved my problem without any hesitation and quick response. Thank you very much once again Connor for your excellent service.

This month marks a year since we moved over to using a self-warranty and having WAS administer this for us. The team have been fantastic. Nothing is to much for them to do and they are always available to offer support when needed. The best decision that we made!

My experience with Crystal Clear Warranty was terrible. I tried to contact them as I had a fault with my car. They did not answer me for over a month: when they did answer they denied me a refund because I supposed to contact them before so they can authorizing the payment. How can I contact them if they are not answering? In the end you have a warranty to protect you in case there is a problem. I will never buy again something with a Crystal Clear Warranty. Utterly disgusted!

South Hill Garage have used Warranty Admin Services for many years. The product is professional and perfect for our purposes. Reports are clear, service efficient and we would have no hesitation in recommending them.

Great company, have worked with them for a while now. Always happy to help and work with you on your specific needs.

Highly recommend Warranty Administration!