G!RO
2 High St, Esher KT10 9RT, United Kingdom
4.7
433 reviews
8 comments
9JCP+FP Esher, United Kingdom
Location reporting
Claim this location
Monday: 7–15
Tuesday: 7–15
Wedneasday: 7–15
Thursday: 7–15
Friday: 7–17
Saturday: 7–17
Sunday: 7–17
Tuesday: 7–15
Wedneasday: 7–15
Thursday: 7–15
Friday: 7–17
Saturday: 7–17
Sunday: 7–17
Atrocious customer service from start to finish, coupled with disgusting coffee. Super weak flat white and when requested to make a stronger flat white (which you can find in any decent coffee shop in London) the barrister/staff member at Giro with blonde hair felt it was a lot of hassle to do and said: “so you don’t want a normal flat white?” Whilst rolling her eyes, sarcastically. A simple, “sorry - let me make this again for you but stronger this time and let me know after if it’s okay” should’ve been the correct response and expectation.
Advice for Giro owner: hire people who know what real customer service is and actually care about their job. “The customer is always right” should be something you need to urgently preach to your staff. Not, roll your eyes and make it feel a hassle to make another coffee because the initial was so weak to then AGAIN make it horrendous!! Also, take the time and effort to train your staff how to make a proper coffee that is strong. Perhaps, take a leaf out of one of London’s top coffee shops such as Rosslyn??
Only people who haven’t travelled the world and ever tasted proper coffee will say this place is good; period. Avoid.