Cars2u
Plough Road Centre, H1, Plough Rd, Great Bentley, Colchester CO7 8LG, United Kingdom
4
46 reviews
8 comments
V328+9F Colchester, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 10–16
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: 10–16
Everyone else thought it was nice but anyway I kept my car for about another 16 months and 10k miles and got offered £400 more with 3 days left on the mot.
Just did not like the vibes of this place maybe they were having a bad day who knows.
This said many people happy here too.
Visited Cars2U to purchase a Jag. Put deposit down May 2020. Test drove the car and there was a 'knocking' sound upon sudden acceleration. Left this with the dealership and they assured me it will be sorted before pickup. Communication wasn't the best on numerous occasions. I was told I would be called on a specific day, then I wouldn't hear back. I or a relative would call only to be told to wait for the mechanic, they cannot be rushed, they are working flat out with other jobs. Any sort of update *at all* would have been much appreciated. I waited 2 weeks without knowing, only to hear that the cause of the Jag's 'knock' cannot be found or repaired. They said they replaced numerous 'bushes' however the noise continued.
The dealership then offered a significant reduction in price off the car. They then offered the £100 deposit back as I did not want to continue. Communication needs improvement. Any sort of update about the Jag would have been appreciated, even just to say they'll call back with a more detailed update from the mechanic at a certain date.