Rybrook Warwick BMW

A very impressive 'new' BMW dealership, however as with all businesses, it's the staff who make it what it is. And my recent dealings with their Service Department - specifically Jagdeep Sagoo - definitely justified this 5 star rating. He could not have been more helpful, going over and above in providing extra information on a recently purchased car. He was a pleasure to deal with and I will certainly be buying more parts from Rybrook Warwick because of him.

Outstanding service received from Garcha in the service team. My sincere thanks to the technicians who went above and beyond when finding a fault with my vehicle. I highly recommend Rybrook Warwick.

Rybrook BMW used to be good, but recently they have become unresponsive and I have received very disappointing service from them when doing servicing and MOT.

In 2020, they did my MOT only and they have managed to put the wrong mileage onto DVLA's computers. My car now looks like it has had the mileage wound backwards as 2020's mileage is lower than the previous year's reported mileage. I have provided a copy of my V5 to the service adviser as requested, but they have still not fixed their error.

In August this year, they serviced my car and promised that the service record and service intervals in the car were reset. They aren't and I am continually reminded that a service is due since 08/22. I visited the dealer two weeks ago to try and rectify the issue and they said they would "push the update to my car" again, but it might not show up for 24 hours. Such a convenient excuse to get rid of the customer! The problem still persists 2 weeks later...

Following my visit when they failed to solve the issue, I have emailed the service adviser (Verona Smith) about the issue with photos of the problem, but I have not received any response from her...

I would not usually give a poor Google Review, the treatment and service I received prompted this. Take a look at low reviews, they are all the same about the after sales service. They are disgusting.

Take your money to a dealer who will appreciate YOU!

I’ve been loyal to Rybrook Warwick for many years and purchased three cars from them.
I’m finding the service is declining.

Last year, my car was serviced, given an MOT, and we required new discs and pads, together with hydraulic fluid and so on. When I collected the car, despite being promised that it would be cleaned. When I collected the car, it had not been cleaned. When challenged they just said sorry the cleaners go at midday on Saturdays. So that was that.

This year, it took three attempts to get my car booked in, the original booking for the January work was arranged in December 2022, I was promised an email to confirm the booking.

No email received, so I called in January, the service reception could not find my 3 series, but they had booked my 5 series. So, I rebooked with the correct vehicle.

We booked in online to save time, that was Rybrook’s suggestion, they again asked would we like the car cleaning, and we ticked the box.

The vehicle was collected the following day, again it had not been cleaned. We asked about it at the reception only to be told that there was no one available to speak but she would pass a message on to Customer Services to give us a call on Monday. No one called.

Thursday came around, no call from Rybrook, and I have another car going into them, so I called, the service reception. I asked if the recall had been completed on the car I had collected on Sunday, as the envelope given to me by the receptionist did not mention whether the work had been carried out.

I was asked by the receptionist who dealt with me, I did not know, when I arrived at the building there was a computer interface suggesting if I had booked in online to complete the booking at the computer portal. So, I did, and when I had answered the questions and indicated the parking space of my car, a little box opened asking me to put my cay key in it, so I did and left.

When I could not tell the service reception who I dealt with, she then explained in a ‘school mistress’ address that no paperwork confirmation is provided, the information is placed in the service history box on the vehicle and “that a little yellow box would have been ticked” and the recall work would have been placed on the BMW service history register. I felt like I was being told off for stupidity. The lady could have explained this nicely, but she chose to be authoritative and talk down to me.

My series 5 is booked is for the 25 February for a recall, in total BMW have called my vehicles in no fewer than three times in three years. I will be letting Rybrook take it this time.

This will be the end of my relationship with Rybrook Warwick, and their loss to the X5 I’m currently looking to purchase, this will now go to another dealer in Birmingham.

Sorry it had to end this way.

To all you out there, I hope you have a better experience than I.

Accident Repair

Just picked up my car from the body shop following a significant accident repair completed by BMW Warwick.

The car has come back immaculate, it’s clearly to the standards you’d expect from such an established BMW dealer.

5 star customer service throughout.

Highly recommended.

Popped in after was told id need to replace my front splitter at Sytner for £700
Lovely Body shop Manager called Steve had a look and said it only needs refitting and would cost considerably less
Was very upfront and honest and helped me every way he could even printing off the fitting instructions which shown it was incorrectly fitted at Sytner.
Highly Recommend , Worth the extra travel

Very impressed with Rybrook Mottorrad. Glen Watkins was very helpful and performed a video walk around the bike which ensured that when I visited the dealership there weren't any nasty surprises. Needn't have worried though as the bike was in great condition. He even collected me from the station!
I'd definitely buy from them again.

I had my car serviced 6 months ago and unfortunately a had a bump in the courtesy car which was non fault I then paid £750 excess while the insurance company deal with it and I was promised I would get it back with a few days from Tom the service advisor I have spoke to Kevin and Lee Beacon the dealer principal and nothing has done about it I’m sick to death with all the promises this dealership has stated saying well chase it up but no feed back I’ve decided now to get legal advice on this matter stay away from this dealership they are all nice to your face but dealing with issues like this is so unprofessional they should also tell you about the excess if anything were to happen which they didn’t !!!!