Lipscomb Abarth Canterbury
Central House, Ashford Rd, Canterbury CT4 7HH, United Kingdom
4.1
8 reviews
8 comments
726J+V9 Canterbury, United Kingdom
Location reporting
Claim this location
Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–17
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–17
Sunday: Close
I would recommend a visit
On Collection of the Esseesse I was very disappointed to find a scuff on the rear quarter which was not there on viewing, also the car had not had a full valet/clean ( apart from tyre black)
On getting the car home I noticed more quality issues, The passenger front wheel had been curbed, water mark on the driver seat, scuffs/scratches inside.
Returned the car for improvements to be carried out.
Now the car had been cleaned and on getting home I found the other 3 wheels had scuffs and scratches, the seat mark was still visible.
I decided after the drivers door started rattling, the heat shield underneath rattling/buzzing and chips in the windscreen to return the car after only 12 days.
Emails and photos were sent to Lipscomb throughout the 12 days, they knew I was not happy and wanted my PX back.
On the morning that I was returning the car they called me to say "they had sold my car"
They offered me a lift to the station or back to work.
So I was left with no car and no money.
It was only when I contacted citizen advice and wrote a letter of complaint did Lipscomb contact me with an offer over a week later!
They would give me a run around on provision that I still buy the car after it had been in their workshop. I declined.
After many many years of being a "valued customer" buying 4 new vehicles and 2 used plus servicing, I felt let down.
Why wasn't the car fully examined and valeted before sale?
Why wasn't I told they sold my car the day after I collected the new one? Why leave it till the day I was returning the car and left me high and dry?
All along I have been the bad guy in all of this, because I refused to accept a car with many quality issues.
Even with a letter to the after sales director I have not heard a thing.
I did get my money back eventually though.
My advice if you buy from Lipscomb.
Get them to fully valet/clean BEFORE you view.
Examine well and test drive,
Get them to fix any quality issues BEFORE you part with your PX or hard earned cash!
Will never use again.