Motozoom

Unfortunately my experience, following a recent purchase from Motozoom was poor and one I have come to regret.
When I purchased a van from them recently, I was told that the vehicle had been thoroughly checked and was in good running condition.
Days after I took ownership, the engine management light came on and the van started to have performance issues. I informed Motozoom of my experience and was asked to return the vehicle to them, so that they could have a look. After doing so, Motozoom told me that there was a problem with the fuel filter. They did not offer to rectify the problem and we were sent on our way. I then sent the van in to have a full service including a change to the fuel filter. The independent garage who did the service, inspected the vehicle on our behalf. They found several problems with the van including brakes that were 90% worn and a leak in the fuel system, among other faults. We were advised not to drive the van as it was unsafe to do so. Initially the cost of the repairs came to £1150.00.
A copy of the report was taken to Motozoom in the hope that they would put things right. They suggested that I needed to take the van back to them so that they could have another look and verify the problems. I was happy to return the van to them however, as it could not be driven, would cost money as it would need to be towed. Motozoom did not seem interested in this issue and insisted that the van needed to be brought back to them at my cost. I asked if I were to do so, and they found the problems were valid, if they would repair them at their costs. The answer I got was a definite no. This meant that I would pay to have the van taken to them and would also have to pay for repairs. I was better off with the van being repaired through the independent garage, which I did. Once work was started, further problems were found and my repair bill is now close on £2000.00. Quite a lot if you think the purchase price was only £3695.00.
To sum up, I found Motozoom friendly and helpful up to the point of purchase. Extensive problems with the van were uncovered despite Motozoom's assurance that the van had been fully checked and was in good running condition. When they were made aware and asked to help they seemed uninterested and did not commit to fix the problems at their cost. Will I ever deal with this company again? Absolutely not. 0/5

Purchased a van from here a few weeks back, friendly and knowledgeable staff. Very competitive price and couldn't fault the service. Would highly recommend! 👍

I bought a quality pre-owned van about a month ago in a relax non pressured environment. The van was prepared to a great standard and Steve and the team could not be more helpful. I paid a fair price and I am very happy with my purchase. Highly recommend. Thank you.

Excellent service, van was clean, came with a new MOT, a full lease service history and pads replaced.
Used for 2 weeks now and runs perfectly, everything works. It is a Renault Trafic, 95k on the clock and under £10,000
A great deal and great service!!

Totally recommend this place when buying a van, very professional and went above and beyond, if I could give 10 stars I would

Very nice people to deal with no pressure selling very relaxed atmosphere the van was just what I was after would Thoroughly recommend them

Bought a white ford transit for a competitive price. Very friendly, great customer service and answered all questions with patience. Would recommend Motozoom.

Hi motozoom
Just wanted to say thanks for my new van ,Steve and Jeffery worked very hard getting the van ready for me ,very professional service I’ve already recommended them to work friends/ colleagues
Will definitely being coming back in the future
Thanks
Simon