Glyn Hopkin Dacia St Albans

Such an amazing experience from start to the end. Was really surprised by the very nice welcome in the morning, already had my name at the service reception, and was taken to the workshop immediately.
Got a video showing the quality health check and car was handed back after being washed :)
Price for a B service was really competitive, another good surprise.
Thank you!

If you have unsatisfied customer on survey why would you offer to share it on Google?
After my last visit I got this survey from Dacia which I'm sharing to help with my feedback improving in the following issues since 2020 January.

So
After asking service on 3rd August to check out some noise from near engine or exhaust on pick up they said service person couldn't find any noise or problem. Then on my request few weeks later on next service they noted the noise and find the issue.

The service desk Person Sean was doing his job professionally.

The customer service manager lady did a great job on calling me and saying sorry but the fact that I had to push my request for another time check it doesn't meet great customer service.......

Further more back in 2021 I requested a check on my car as I noted some knocking noise from bonnet on left side. So I made a voice record and sent it over to a service desk person ( who was another person not Sean )
She said they could hear it from the voice record but no one was able to hear it from service team. In that period of time after I got my car back I was still able to listen to that noise from the bonnet. But they told me they checked everything but nothing was faulty.

So after seeing the 2 cases together I'm concerned if they had enough knowledge in service department that time when they couldn't hear anything similar then the voice record indicated.

So this is the case when one of your customers like your brand your car but the support or knowledge from service is not too promising.

And if above 2 examples were not enough in 2020 January after I got my new car I requested a check as I felt some burning oil smell from exhausting pipes and another one whenever I stopped the engine for parking there was a one time clinking noise also from exhaust....... then from service they said they couldn't find any issue.

And one more for last. I asked your service colleagues probably last year to check out as almost anytime until now when I press brake paddle and releasing it it makes some strange noise.
Can you guess what the service said : everything was working fine.

Now after reading your performance on knowledge level of service and expertise would you give 5 star or happy and satisfied score???? I don't think so.

I like my car I have been using dacia since 2016. I'm not sure what else I should say here.

Generally very happy with the car and staff involved in the sale.
I do have one big disappointment and that is the lack of functionality of the display unit. My previous Duster Comfort had the Navigation system fitted as standard. This one does not and apparently this cannot be retrofitted.
I cannot see the point of a larger display with such limited functionality.
I was not made aware of this backward step.

The whole experience was fantastic. I requested call backs during the booking process and received one very quickly. The service on the day itself was also fantastic. Polite, quick, received a call updating me on when the vehicle would be ready.

I had a really positive experience at Glyn Hopkin St Alban's. This is the 3rd lease contract I've taken out now, and the customer service has been great. Staff were very professional and helpful, and provided regular updates on the arrival of my vehicle. A big thank you to Shaf for all his assistance.

I didn't use the St Albans, I used the dealership at Glyn Hopkins Colchester.
Richard Ferris was very friendly and professional. He made us feel at ease and not pushy which I have experienced at other dealerships. He kept me updated with any changes or delays with the vehicle and always answered any questions promptly.
A very good experience, many thanks Richard 😊

We had a very helpful sales man named Matthew Float. He went into great detail explaining how the cars extras worked and also said any help in future with the car to ring or email him. Very pleased with our purchase.

Mahir was great initially on the day of pick up and when I pointed out that the boot partition had not been fitted (ordered with car)but on the following Monday he had not dealt with the problem sufficiently. After several calls from myself trying to get it fitted and to purchase a fitted boot mat it didn't appear to be on his priority list (maybe because I had already paid for the car and partition in full ) I asked mahir for a refund which he agreed to do ASAP. It is now Tuesday night and I have not had a email confirming refund or any activity in my bank account. It would be nice to think paying for something comes with a bit more after sales .