Arnold Clark Ayr Peugeot

Bought a car in January from Arnold Clark Peugeot Ayr, never again, the sheer ignorance of the team and quality of the car is unacceptable. If you can, go elsewhere! they don’t want to know the second you drive out the forecourt! Sold a car full of faults. I bought the car and it was dealer transferred to Ayr Peugeot but assured the car was ‘mint’, Upon collection day I received a message from my salesman asking if I could make collection later closer to 5pm as they had to re-valet the car as it wasn’t done correct the first time, I thought fair enough, but the day after soon realised it was a tactic so I wouldn’t be able to get a proper look at the car during the early dark, wet winter nights. Brought these issues up with my salesman (both sides were poorly painted and not even the proper colour, scratches all over the car, wheels poorly painted via a mobile wheel refurb van, paint runs that had even been lacquered over with red overspray on black plastics) etc etc We came to an agreement to paint both sides the correct colour and to an acceptable standard to resolve the matter after a lot of back and forth issues regarding the matter, the car left and was away 2 weeks getting repairs done, upon collection, there was a few flat areas that needed flattened and polished still, pointed these out to Mark the body shop manager @ Ayr Ford to which he got a member of staff to try and rectify who actually burnt through the paint meaning the door had to be painted again, so left without the car and collected it 3 days later. A week and a half later the car broke down, the car had to get recovered back again to Arnold Clark Ford Ayr, it wouldn’t start and once returning back to the car wouldn’t open and recovery man had to gain access to the car. The man had previously specialised in electrical car problems at a local garage and assured me there was something wrong with the electrics of the car. Because there was no error code Ayr Ford said it could be the key batteries but wasn’t looking into it further due to no error codes, how is that an acceptable fix to an electrical problem?Had the car back just 2 weeks and problem strikes again! This time the clutch slave cylinder, I had called the garage and got passed to Ayr Ford again, so we awaited the car getting recovered and sent it on its way to get repaired again. After numerous phone calls and phone calls not returned we received a phone call 4 MONTHS after to say the car had been completed and is ready to collect! Went to collect the car from Ayr Ford and noticed upon collection the wheel arch liner was hanging not fitted back correctly, alloy wheel marked from being placed face down on the ground by member of staff, oily under engine tray lying in the boot unfitted and to top it off, a gouge in the side skirt. Spoke to Allan and assured me it would be rectified to which he has turned round now and not accepting responsibility for the damaged side skirt and damaged alloy wheel, I will attach images of these. Since then he has contacted me today to collect the car but who in the right mind would collect a car damaged that was not their own fault. I spoke to Alan last Friday and told me he was sending car to the body shop to get a price to repair the wheel and side skirt but now he’s not taking responsibility, a bit of a error considering Barry devlin recovery done a damage report upon collection and delivery and damage wasn’t on the car then!? I have contacted the finance company regarding these issues as Allan at Arnold Clark Ayr ford says Arnold Clark Peugeot Ayr are not responding to him either regarding the matter. I believe he has contacted Lorraine at customer services regarding the issues and agreed to fit the unfitted parts and that’s it, ridiculous. All in the meantime still nothing back from Peugeot Ayr, they have been contacted by the finance company on the 18th of June and still not even replied to the finance company. I have been paying payments for a car for the past 6 months I’ve only had 3 weeks due to being sold a car with a list of problems. Car is a 17 reg

We were gone buy Ford Focus Vn19rry from Ayr Peugeot video of condition was good so used click and collect Milton Keynes got there the car had scratches paint work problems on bumper of car not matching up they are cow boys use bully boy tactics to take car Craig Hamilton keep the £99 pound get some manners last time I use Arnold Clark

Avoid at all costs. False expectations set by salesman Duncan sat for a week with no communication, constantly chasing up to get an answer. Avoid if you don't want stress.

Very friendly service and sales staff, very quick and efficient service definitely recommend

Recent visit Oct 2022.
Lorraine extremely helpful delivering great service also service completed quickly.

The negative.
Showroom dirty, poor standards all over, a real sense of no-one cares.

Picked up a real bad atmosphere, one of the salesman spoke to a service lady and muttered for f..ks sake as he walked away,similar attitude from other salesman. Very interesting what you observe just sitting waiting for your car, just as well you have Lorraine keeping up the standard.

Always so helpful with anything and very friendly. Always a good experience.

Bought a 18 plate fiesta ST Line. Beautiful car, runs great, not a mark on it. Did have some issues with delivery and communication but was called by Iain McLauchlan who is the sales manager and explained everything to me as to why the delays happened. Very nice man and understood my concerns. Took time to call me and talk about my negative issues I have had regarding delivery and lack of communication. The fact he called me to smooth things out and clear the air makes all the difference with customer experience. It’s a lesson leant for everybody. Honesty is the best policy and should be transparent from day one.

Have used this garage for 12 years and can't find anything bad to say, excellent service and excellent after sales

Totally wasted my time for reservation and viewing of the vehicle after 1 hour travel to the branch. On the video of the car I reserved it was mentioned about one tiny chipped bit on the drivers door, when arrived there was a lot of scratches and damages on the exterior and interior of the car. Ghe scratches were not even fixed, it was concealed with something that didn't even have a colour of the car. The person dealing with our reservation was nice, but the manager was so arrogant, ignorant and cheeky. Didn't appear interested to make a good offer and to fix what needed fixed. The door was damaged too, yet 'nobody knew about it before', no one knows how it happened. I just kindly explained that there is a lot of damage to the car, yet the manager seemed very unhappy with being told that the car is not in a good condition as it was said before I arrived to view it. It is 2nd time I cane to view the car in the past 3 years and the experiences were both really disappointing. As far as the sale consultant was nice, the manager should not be running this place. I regret I didn't read reviews before wasting my time. I would not go there again unfortunately. I went to another branch and bought a lovely great condition car for the same price, with lovely staff who were very helpful. Would not recommend Ayr Peugeot due to dishonesty about the true condition of the car and the behaviour of manager who is not interested in his customers at all.