Enterprise Car & Van Hire - Hounslow

Excellent service, especially from the new manager that was so pleasantly honest, genuinely kind and courteous.

I saved nearly 50 pounds here, rather than going to a lesser established company, Enterprise is a company I can recommend for customer service and competitive price. Top marks and thank you to Arafat the branch manager.

I wat to Thank the whole team at hounslow enterprise, especially Ella and Arafat who have taken care of me and meet my needs thought out this difficult time. Phone calls were always answered and they were very generous and detailed with their information. They made my bad experience of someone hitting my car into and an amazing one, they were more In Touch with me than my insurance. I absolutely Loved the cars they offered me each time. Ill definitely recommend

Beware of the tire Scam !!! We were charged $100 each for small nicks in the sidewalls that the agent found within seconds of returning the car .. this is a ripoff !! I pointed out the poor condition of the tires when we picked up the car and was told “it’s a legal tread” the agent even quoted a measurement amount ..which should have been suspicious?? They would not budge on putting this in the pickup conditions report . They know you need the car . We bought the extra coverage which covered up to $100 per tire with $200 total amount you could be charged ( interesting that was our charges)
It was obvious this is their scam .. we were even told if the tires cost less we would be credited the difference… no such luck ..evidently tiny cheap tires cost $100 each !
Do not rent from this shady dishonest branch .. we were definitely set up !!
Since when are you charged for tire condition at a rental car agency ??
And now I see this scam was reported in previous reviews I wish I saw sooner .

All this happened even after we did a good deed when we picked up the car !! The young female agent left her personal phone in our rental car which we discovered 30 minutes into our journey and we went back to return her phone … in London morning traffic while driving on the opposite side of the road …
She didn’t even add an extra hour to our return drop off time !!! And she was the same agent who found the tire nicks on our drop off .
Unbelievable…bad karma

NEVER NEVER NEVER USE THIS SKETCHY ENTERPRISE LOCATION … we we’re definitely set-up !!

We had a great rental experience with the friendly and helpful staff. They resolved a reservation issue upon our arrival and provided a ride to the airport upon return. We will use them again on our next trip to London.

Made a reservation 3 months in advance. I was sent a email 2 days before my reservation that they are cancelling. They did not offer any alternatives just told me not to contact their branch. I was traveling from overseas. I later found out they did have a similar car for someone that made a reservation 2 weeks prior.

Got a hold off a manager who said he would have a car for us in writing. Later he said he wouldn’t but would not put it in writing. Contacted Enterprsie corporate, the branch manager and several others. No one gets back to you.

They don’t know what customer service is. I have been an Enterprise customer for 15 years. Enterprise UK is very poorly run.

I opened up the review section for Enterprise & the first reviewer had an identical scam that I underwent. Later on, I read many more complaints from hard-working people, like me, who trusted Enterprise to be honest in their business.
I rented in Cornwall and drove to Manchester. The tyres were not checked - neither by me nor the agent - and, on arrival, the agent immediately checked the tyres as if he knew where the cuts were. This is 100% scam from Enterprise. They should be ashamed of such dishonest, improper and shady methods of doing business.
People work hard for that kind of money, but Enterprise has no decency. Disgraceful business ethic.

Dropped a car off this morning.

Before I got there, I called ahead to ask some stupid questions as I'm not overly familiar with cars. Special thanks to Sriram Perampalam - my hero of today - for answering my questions with a lot of patience and making the return stress free.

I was a little stressed about renting a car for the first time but my hero of the day really made it a pleasant experience. I definitely will be returning!

They have now new scam again I hired from different branch but they said we been assigned to get this car back and through £350 saying I've done tyre damage and a speck on the windscreen. Avoid for your own benefit inky is trying to get revenge for head office compliant previously I had put. Avoid!!!!!!!!! Scammers