Hertz - London City Airport

Worst company by far, was supposed to pick up a volvo xc90 as a guaranteed vehicle under their prestige collection but did not get it. Rude customer service and did not get my deposit back yet. Still waiting for my refund, try other car rental companies and avoid this one.

When I tried to return the car they gave me, nobody was at the desk.

My experience was good. There was no waiting time at pick up but right after I got the key a small queue started to build up.
I got the car I ve initially chosen, a C class Mercedes.
Returning the car was easy and the check out very quick.
Everything was smooth and there were no surprises.

Fabulous service from Amandeep and staff at Hertz LCY. Despite Covid uncertainties and lack of sufficient vehicles these days, they did great job of accommodating my needs and took me thru the process of hiring and returning the car, very efficiently.

Pesky security guard wanted us out of the taxi lane. Mandeep has great hair but thought we were Greg

Horrible customer service, avoid this place at all costs.
Representative just addressed me as "Brother", first time for me as a customer.
Also: just forget about picking up a car there after 4pm.
God forbid you land there at 5pm.
Completely unacceptable for a so-called international airport.

I have rented from this location before, but will never do it again. Staff completely unequipped to deal with anything beyond the most basic situations. The second an even slightly non-standard issue occurs, they’re completely useless. Also, they seem to have a very tenuous grasp on the driving laws of their own country. As result of my interaction with staff this morning, I’ve spent an hour searching the UK driving code for a mention of being unable to accept temporary American licenses and have found zero reference to the same. Thanks very much, Hertz LCY, for ruining part of our vacation. Never again.

Please don’t respond to me saying that you “will use this experience for training purposes”. By your other reviews it’s pretty evident that you will do no such thing.

Didn't have the car I'd booked and paid for, which seems to be a common occurrence, even though I very clearly specified that I needed extra boot space for medical and baby equipment so a very tight squeeze and uncomfortable journey. On returning the car, the guy was too "busy" to look at the car with me. After driving away I received an email saying "Customer left" - of course I did I had a flight to catch - but didn't mention I asked him to look before I did. Allegedly I scratched a rim, the car had been parked in a car park in a space where this wasn't possible or driven on a main road. Keep the money, you've lost another customer who flies very frequently, and get new staff

Very deceitful, they altered the return time and added a fuel charge to boost up the total charge even though the car was returned on time with a full tank; bear in mind when the car was rented to us it did not have a full tank. Now trying to contact them is a huge issue, definitely stay away if you don't live in the area as the only way to contact them is to head to their office to dispute the charge.