Reachers Cars & Minibuses

Unreliable and never turn up on time I am constantly late to my college and I'm the only person that gets in trouble. My mental health has been affected and I cannot take the stress that they cause. Only order a taxi from them if you would like to arrive at your destination an hour later than planned. Also only use this company if you are happy to accept poor hygiene standards within the cars.

thank you

Ridiculously poor service. We had pre-booked a cab well in advance for pickup from Stansted aiport, receiving a text confirming when the driver would arrive. 5 mins after arrival time we hadnt heard anything so called the driver who told us he's still 15 mins away. We waited the 15 minutes which now meant the driver was 20 minutes late so called the company to be told by Malik that they allow 45mins to an hour beyond when we book and the driver was in traffic so would still be another 20 minutes. No apology just shouting down the phone and interrupting while telling us its not their fault and we should realise there is traffic. Finally 50 minutes after the time we had booked the cab the driver turns up with no apology. Extremely poor customer service and very disappointed with the way the matter was dealt with by Malik.

Turned up an hour late for a pickup at Heathrow, even after the flight was delayed so the guy had even more time to show up! No apology from the driver. Made us go to the drop off area of Heathrow which has clear signs that picking up is not allowed. Plain bad service.

Just been dropped off at Luton Airport by Toni. What a gent. He insisted on helping with our bags . He arrived early. He was very friendly. Great service.

A cab was booked in advance of the trip, when the driver arrived he complained about the amount of luggage even though we had asked for a bigger car. He proceeded to shout at us and say that this always happens. He started to remove our stuff from the car and said he would not take us even though our stuff had already fit in. After pleading with the driver he put our stuff back in the cab and blamed the “stupid” guy in the head office for booking the wrong cab size. His driving was also poor. I called in to complain once we arrived at the airport and the man on the phone was incredibly rude and dismissive. He was shouting on the phone and speaking over me without hearing what I even wanted to complain about. They are incredibly unprofessional and rude. The staff are unapologetic and refuse to take accountability. I will definitely NOT book with them again, neither would I refer them to anyone. No one deserves that kind of service.

I’ve had an awful experience with reachers cabs over the past few days, the taxi that has been sent to pick me up is old and noisy . Recently the drivers window has stopped working and it is freezing in the vehicle this has gone on for 3 days and they have not sent a different vehicle to pick me up.

Do not use this company, much better companies in Watford like eagles . The driver knocked on my door 20 minutes early & then got upset when I mentioned how early he was. This was a ride pre booked, they have suddenly brought in a no card rule & cash only but do not tell you this when booking. The lady was works in the office and picks up the phone is rude and unprofessional! I perviously would always use this company but never ever again . And all of this was going on at 10pm, shambles.

Taxi out was great. Returning to heathrow taxi wasnt there when we called they said they would be 30 mins as there was lots of traffic. We cancelled and got an airport taxi. There was no traffic at all either way. Poor service wouldnt use again or tecommend.