SIXT Car Hire - Heathrow Airport T5

Gustavo at Sixt London Heathrow (Sofitel) was spectacular. He helped us find the car we needed during a family trip and that made all the difference. He was friendly, fun, knowledgeable, and really made our experience one we talked about every time we got in the car. Seriously, Gustavo was fantastic!! We'll definitely be future Sixt customers now, all because of him!

We rented from SIXT at LHR in September 2022. They take you by shuttle to the location which is in the Softel Hotel nearby, about 10 or 15 minutes. The staff are friendly and provided quick service. A little bit of upsell but no pressure. Car was a BMW 320d, maybe 1 year old. In great condition. Made the booking in Canada and got a good price, about $930 CDN total for 7 days. I am happy with the rental and will rent again from them.

Pickup was easy. Regular shuttle from terminal 3 to their only location now at Sofitel terminal 5. Best thing is that it is door to door covered so no issues if raining. Wasim at the checkin desk was very helpful and efficient. Pickup was a breeze and so was the drop off. No significant time was wasted during either of the processes. The car was appropriately described and marked for existing damage extensively. There was no hint of them trying to stick me with bogus damage claim and the return was very professionally handled. I think Wasim also gave me a bit of an upgrade with the vehicle. Had booked a Clio and received a Fabia station wagon. Car was in great working condition and all fluids topped up. Interior and exterior were spotless on pickup.

Great service, especially from Corinne who gave us an upgrade for free to let us enjoy a Mercedes GLE 400d. The car was amazing, all clean inside and out and fun to drive.

I received multiple charges from this location. DO NOT book with them unless you want additional charges on your card. As other have said in the past they will make claims that the car was scratched or damage when pictures and inspection clearly show this is not the case. Customer service is unresponsive.

From Terminal 2, take a free train to Terminal 5 then a short walk over to the Sofitel. Easy access. Once there, the check-in was a breeze. Roshan was super friendly and helpful, A+ for giving us a much better class of car! What a great little car we got, so much fun to drive. Return was equally quick and easy as well. Definitely would pick up a car again from this branch if we make another trip back to UK. Overall, a great experience.

I use this branch almost on a monthly basis. Rupesh is always extremely helpful and the service is quick and easy. The quality of the cars is always good. Paid a little bit extra for an upgrade (which I usually avoid) but definitely didn't regret it. Great service and I expect to return soon! Photos are from our trip using the Sixt Audi A4. If you have the option to upgrade to an Audi or Mercedes, I 100% recommend it.

Don't fall for the extras they try to sell off the counter whilst collecting the car.

The prices offered at the counter will look reasonable, however you will receive an exorbitantly high invoice at the end of the lease contrary to the agreed amount of such off the counter service.

Be it add on insurance, additional driver or fuel waver, just say NO!

Besides this, the luxury vehicles offered are mid-spec, not the top variant.