Hertz - Taunton - Taunton Railway Station

A great experience - Simon, the manager could not have been more helpful, and allowed us to leave a couple of cases in the office for security while we met friends in the town for a couple of hours before the rental started. Excellent, clean low mileage car and easy check in. As far as I could see, Hertz is the only rental company at the station, so very convenient if you are coming by train from London or elsewhere. Highly recommended !

Excellent service. Super convenient right next to the station. Cars can be picked up and returned after hours. We were upgraded because we wanted an automatic transmission. Kudos to Simon for being so helpful. Highly recommend them!

Have hired twice with these guys in the space of a week and they could not of been any more helpful, Nothing was too much trouble for these guys, would 1000% recommend these guys!! Would never hire anywhere else!

BEWARE..... at this Franchise location. .. Terrible experience

Returned car on time directly to the Hertz Manager (Simon) at Taunton branch, however after we left he delayed entering return details into system until over 1 hour 15 after we left. This then registered as late return incurring extra days rental and our 3 days rental was automatically charged at a very expensive rate (not the rate as previously booked) . Our £123 reservation was then charged at £402 with added dispute over fuel charge. We are very regular Hertz Gold members and have never encountered such poor service at a Hertz location

Ensure you get signed documentation for full tank of fuel when you return. In our case they tried to charge £68 when we had returned full of fuel. Our mistake was to trust the Branch Manager...... Never again.

The same Manager (Simon) could not have been more unhelpful.....

This same manager (Simon) was totally unhelpful and uninterested when we returned in person to query the situation. His only suggestion was to contact Head Office.

I would NEVER rent from this location ever again...

Head Office did refund when I raised the complaint with them.

Fast service, convenient, helpful and professional. Fair market price.

No complaints

Great customer service! It's so lovely to start a holiday with a happy smiley face, they even changed the car model to my preference on the day. They also sorted a major issue I had with Hertz online prior to my arrival. These guys are great, booking in and checking out was seamless!

Absolutely awful experience. Firstly was rushed out of the door as it was 3pm on a Friday and clearly that means customer's can sort themselves out.
Secondly the standard of the van = complete rubbish. Wasn't even cleaned (during a pandemic). There was a crack on the windscreen 40cm long, and I couldn't ask anyone about it because they had gone home. Then they charged me £20 for fuel, even though I left them with more than they gave me.
Avoid this place at all costs. Horrible experience and they do not deserve your business.

Hire was all good, Van was very new and did meet descriptions. Issue with the £25 excess cover. The £25 cover quoted for us for the hire (of two days) was miss-sold as when it came to settling the bill it was £25 a day excluding VAT meaning it was £60 not £25. We were assured by staff that it was for the entire length of the hire and would be a flat rate of £25. Be very careful when adding any extras and don't listen to sells staff, read all terms and ignore the staff as they may mislead. Could be an honest mistake but are feeling quite cheated