Enterprise Rent-A-Car - Cardiff West

Very good experience. Liam and Sam are the most careing people I know. Could not help you enough. Any problems they sorted it straight away. Would definitely use Cardiff West again if I need a Car. Thank you soon much. Sharon

My car had broken down and as I needed to pick up my Mum, who has a disability, from a day centre I had to have a car ASAP.

I called Enterprise before any other company, because I'd used them before. I was told by the call centre advisor that she would need to give the branch an hours notice so I could pick up the car at 2:30pm at the earliest. I agreed to this and booked everything over the phone.

I then booked myself a taxi to get to the Enterprise branch.I had a phone call from the branch at 2pm to 'confirm' my booking. What I was told was that he didn't have ANY cars available on site and it was pretty 'unrealistic' of me to think I could pick up a car with just over an hours notice. He kept telling me he needed to go through the I.D checks, and I explained that if he had ZERO cars, what was the point in going through the checks because I wasn't going to rent a car that doesn't exist, as I needed the car urgently.

He kept trying to get me to do the checks, and just didn't seem to understand my predicament. He kept saying how the person in the call centre shouldn't have booked it. He didn't apologise once and was extremely defensive, rude and condescending. He tried to make me feel as though it was my fault. Once I finally said I would go with another company and to stop trying to make me do the ID checks, he simply said "Ok, Bye" and hung up the phone.

I called the call centre back whilst in my taxi to pick up my Mum which cost a total of £26. I was told that he hadn't even cancelled the booking and that he shouldn't of been advertising cars for a pick up if he didn't have any on site.

I've used Enterprise before at Hadfield Road and wasn't overly-enthused. It almost just seemed like a bunch of careless lads ran the place. Really unprofessional. I'll never use them again and as it happens I went with Europcar who delivered the car to my door, were easy to use and were £40 cheaper.

Enterprise passed on a fine for £100 for overstaying 13 mins in a local car park! Enterprise thought it would be ok to charge an extra £35 admin fee!! I found this totally unacceptable. As a result I will never use this company again. I’m finding it more and more frustrating with organisations who are so ready to extract money from motorists for minor infringements which are totally and proportiantly exorbitant to the infringement.

Fabulous team at the depot. Very mindful of our needs and their knowledge of the business was outstanding. Very clear and concise about everything that we were asking about or needed to know. We were only needing something small for a short period of time and the car was perfect, very up to date features and clean as expected.

What a lovely team. After having an incredibly bad experience with another well known car rental down the road. Lauren the branch manager made our day with happiness, positivity and general management skills you'd be proud of in a business, so thank you.

Staffed by liars, run by idiots. Very poor, as a corporate customer I was told there were no vans available only for me to ring another Cardiff branch and find a van available. This happens often with some enterprise branches. Perhaps they could all learn a little from the Ipswich road branch who are always happy to go the extra mile. Improve your customer service.

Extremely disappointing service.

We booked a car 3 weeks prior, turned up and it nothing was available. This was extremely frustrating as we were on the way to the airport to catch a flight.

We used a competitor and they were great. The moral.of this is If you want to avoid any extra stress avoid enterprise.

Great experience when I hired a car for two days. The assistants, both in Hawthorn, Pontypridd, and in Hadfield Road, Cardiff could not have been more helpful.