Prestige Fleet Servicing Ltd

Had a car serviced at one of their repairers. Wasn’t washed, has oil spilt all over the engine cover and dipstick and didn’t have the rear wiper changed as requested.

1st time my car was serviced by this company it was done appallingly bad and tools were left in the engine bay. This time the garage was a lot more professional and a coursty car was supplied which was safe and modern. A very simple task of only an oil change was carried out, which is not to the manufacturers service schedule requirements, something to bear in mind if purchasing a LeasePlan vehicle is that they are no longer serviced by the manufacturer and not to the manufacturers requirements. Car was washed but not vacuumed. The garages are also sparse and far away.

Prestige booked my car in for an MOT via the AA Smartcare system. On the day the tester emissions tested my car with the engine cold and failed the test due to white smoke. The smoke was in fact condensation due to the exhaust being cold. Prestige called me and stated the car needed a DPF regeneration, I challenged this as my car does not have a DPF and they called back to say it needed a Catalytic Convertor regeneration. Another lie, it is not possible to regenerate a catalytic convertor. They retested the car and it passed, the truth being all they had done was run the car on the road to warm it up. If they had said from the beginning that the car needed a road run to warm it up I would not have had an issue but to try and charge me for services that my vehicle did not require is unacceptable. Do not trust this group to service your car.

I’ve realised that the garage have kept my parts that I haven’t given permission for.
I would like them back please.
The position lamps were brand new.
Can I please have the wishbone back, that was also purchased by myself.
Nothing was returned to me, they replaced my really bright headlight bulbs to really horrible yellow tatty ones, passed its MOT after they charged me £230 to change A few little things! Please stay well clear, I have never had a garage just willing keep the brand new parts on my car.

1.00 x NSF position lamp () @ £2.50

1.00 x OSF Position lamp () @ £2.50

1.00 x OSF Wishbone () @ £63.12

Labour

0.20 hours Lamps - Other - Bulb @ £11.67

0.20 hours Lamps - Other - Bulb @ £11.67

0.30 hours Headlamp alignment @ £17.50

1.10 hours Arm (Front Susp.) - front upper assy/wishbone right @ £64.16

Used Smart Care for my MoT and a service, brilliant job by my local garage, £147 great value, garage Covid friendly. Good service, good value happy!

Total waste of time.! Took over 5 weeks to sort out head gasket repair on a Fiat 500. It would take me a week to explain all their excuses. Steer well clear.

RUBBISH STAY AWAY NOT HELPFUL AT ALL TAKEN 4 WEEKS IS REPLACE A COIL SPRING AND STILL ISNT SPRTED I HAVE TO KEEP CALLING !!!!!

Called up to get proof of a service- but the won’t supply it! Then they put me through to someone else that after an hour on hold said they deleted the records after 9 months. What an absolute joke.