WILSONS EPSOM SERVICE CENTRE Renault

Sadly again port service despite enthusiastic sales rep. Car hadn’t had it’s pretty sale check found loads of faults , scratches took them two attempts to resolve these issues . Be stubborn stand your ground with them .

I waited over 4 months to write this review as how upset I was with the nightmare experience at Renault Epsom.
The two members of staff in the reception , specially Charles George were so rude , unhelpful , aggressive a angry with all the clients that walked in.
I complain to the manager and told him I will never come back again and would make sure I will not buy Renault van for our company fleet.

I have now found Renault Hayes and how unbelievable amazing there are.

Serviced our Renault Zoe. All pretty efficient and the car was washed and hoovered and topped up with charge... so that was all good. Only probs is £120 seems a bit of a lot for an EV service... no oil and filter, spark plugs or air filter here.

Car broke down last night. RAC recovered the car to the service centre.

Went there today, been told they are super busy. When I can book it in. 3 WEEKS they said. ‘Oooooo but you can take it to Croydon’ ermmmmmm how can I take it there? It doesn’t drive.

So I’m expected to leave the car there for three weeks before they can tell me what the issue is!

Terrible.

Non helpful

Finally got my carrack after long wait for parts.

The Service centre here used to get a bad time but I've have nothing but good experience here...

Slow after sales care

In the strongest terms, I would advise people to avoid the Wilson’s of Epsom car dealership.

My main concern with the Wilson’s dealership is the ultra SLOW way they deal with any issues occurring after you’ve bought the vehicle. If after sales care is important to you, I would never buy a vehicle from Wilson’s of Epsom. From my experience, the Wilson’s dealership took over a year (417 days) to reply to an after-sales problem.

I bought a Vauxhall Astra which contained a spare wheel in the boot recess that did not fit my car. The spare had a 4 nut join whereas my vehicle has a 5 nut join, causing severe inconvenience when I had a puncture 3yrs after purchase.

I phoned Wilson’s on 2nd March 2020 expressing my concern that an incorrect spare wheel was supplied with the vehicle and thought this would be a simple issue to put right, sadly this was not the case.

Every time I called the dealership and explained the issue, I was passed around several colleagues and nobody was able to give me a straight answer. Yes some time had elapsed since I bought the vehicle but surely it can’t have been the correct spare at the time of sale. Nobody was quite sure if/how they could help, so I just got told someone would call me back, but nobody from Wilson’s called me back, despite phoning them several times over a 14 month period.

Finally, the general manager called me to say they were unable to swap the incorrect spare wheel with one that fits the vehicle (due to the length of time since buying the vehicle). Bear in mind, 14 months of this time was due to Wilson’s dithering around.

My main criticism is the dealership should have let me know what my options are right away, not fob me off with “ummmm I’m not sure what can be done, someone will call you back” (and you never hear back).

I’ve since resolved the issue at my cost, it was only £50 and for me the money is not my main concern at all.

My central criticism is the way Wilson’s routinely said someone would call me back but never did. Yes the general manager did call me back but this was 417 days after I first contacted Wilson’s, why the 14 month turnaround?

This is a real shame because I was very happy with the vehicle, great value and I really couldn’t say a bad word about Wilson’s. However, this all changed when I experienced a vehicle issue and their painfully slow after sales care (you can’t really call it care). Only because of this, I would NEVER go back to Wilson’s again. If it takes them 14 months to answer a relatively simple fault, I wouldn’t hold much hope if a more complex issue occurred!